With a mission of ensuring that thousands of companies and millions of users could continuously and seamlessly connect, the monitoring team at Slack has used Grafana in production since v2.1, beginning in December 2015. Join George Luong, Engineering Manager in charge of Slack’s Monitoring team, as he walks through the company’s monitoring journey from the before times, as they deployed unintuitive dashboarding systems, to their current Grafana Enterprise-powered system, which provides dashboards for everyone from front-line developers to C-suite executives. Along the way, see how they’ve turned to Grafana Alerting to power 50% of all alerts at Slack, adopted a dashboards-as-code ethos, and even built out a Global Health Dashboard so they can address any issue before it hits customers.

George Luong

George Luong

Engineering Manager at Slack

After spending the last several years in or adjacent to Observability at Slack, George Luong now manages the Monitoring Team there. He leads a small, but wonderfully talented group of engineers who operate, design, and build the many services and platforms that power Slack’s metrics, alerts, logging, and tracing. He enjoys cooking, working on small home improvement projects, libations, and spending time with family and friends - oftentimes in some combination of the aforementioned.