At a Grafana Observability Sessions panel in Melbourne, engineering leaders from Cyara, PlayHQ, and National Australia Bank spoke candidly about what observability looks like once it’s running in production.
Cyara’s Brendon Ghumman described using Grafana Cloud as a single pane of glass across thousands of cloud servers, uncovering disk utilization far below provisioned capacity — a discovery that saved real money. PlayHQ’s Shak Tiwari, whose platform runs about 50,000 community sports games a week across four countries, talked about closing the PromQL skills gap with AI-assisted querying and a homegrown bot that triages alerts against logs, metrics, and code. National Australia Bank’s Dan Loku shared how adopting OpenTelemetry and Grafana Alloy is helping the bank break down data silos and cut incident investigation time.