Company: Ahold Delhaize
Industry: Retail
Product Owner of Observability, Ivan Merrill, discusses the importance of engaging with people and overcoming human challenges in driving the adoption of monitoring and observability tools within an organization.
Key points:
- Building adoption requires more than just deploying a technical solution, it involves addressing human factors and gaining buy-in from users.
- Identify and work closely with early adopters who are intrinsically motivated to use the tools, as they can become advocates and allies to help drive wider adoption.
- Focus on providing a “happy path” that makes it easy and compelling for people to use the tools, rather than mandating their use.
- Invest in documentation, communication channels, and building trust to make the technology feel less “scary” and more approachable for users.
- Treat the users as customers and engage with them directly, as they are the key to the success of the observability and monitoring initiatives.
Your guide
Ivan Merrill
Product Owner - Observability
Ahold Delhaize