Company: DFDS
Industry: Shipping and Third-Party Logistics
DFDS is a pan-European shipping and logistics company with a rich history, operating an extensive network of routes across Europe, Turkey, and the Baltics. Supported by 17,500 employees and three data centers, its tech group of 450 includes a small but critical five-person platform team managing the developer platform.
Challenge
Developers at DFDS work with a mix of cutting-edge microservices and serverless technologies alongside outdated systems and unknown third-party appliances. The complexity of this environment made incident detection and resolution time-consuming and inefficient. Additionally, the company is navigating increasing regulatory pressures, particularly in cybersecurity, driving the need for cost-effective, streamlined, and proactive solutions.
Solution
DFDS adopted Grafana Cloud to address the challenges of scaling observability across its complex environment, opting for a centralized yet flexible platform that developers could easily learn without losing autonomy.
Impact
- Cost reduction: Consolidating legacy and shadow IT observability tools eliminated redundancies, leading to significant cost savings.
- Improved collaboration: A centralized observability platform facilitated better cross-team communication and knowledge sharing, enhancing overall efficiency.
- Accelerated incident resolution: Faster and more effective troubleshooting improved system reliability.
- Empowered adoption and partnership with Grafana Labs team: Pre-configured packages and Grafana’s training resources enabled quick onboarding, fostered a culture of continuous improvement, and motivated team members to champion observability initiatives across the organization.
- Cost optimization through metrics analysis: Grafana Cloud Adaptive Metrics enabled DFDS to identify and eliminate unnecessary metrics, reducing waste and optimizing spending.
“Grafana has a lot of teaching materials and really cool workshops. You use those resources. They’re free and they’re there for you.”
Jan Wiberg, Cloud & Automation Architect
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