Company: Prudential SG
Industry: Insurance
Prudential Assurance Company Singapore, a leading life insurer and subsidiary of Prudential plc, manages S$53.3 billion in funds and has an ‘AA-’ financial strength rating from Standard & Poor’s. With 93 years of experience, a network of 5,200 financial representatives, and specialised solutions for individuals, businesses, and high-net-worth clients, Prudential is committed to helping nearly 1 million customers manage their health and wealth.
Challenge
Prudential faced a fragmented monitoring landscape, with multiple teams using different observability tools and approaches—leading to inconsistency and chaos. Managing several self-hosted Grafana instances added significant operational burden, becoming increasingly unsustainable. At the same time, the team had to balance the push for cloud-native innovation with the complexity of legacy systems and strict financial compliance requirements.
Solution
The team adopted Grafana Cloud after experimenting with open source solutions and recognizing the need for a scalable, managed platform that would reduce operational overhead. They integrated it with Terraform to apply infrastructure-as-code practices, structuring their provisioning process for modularity and simplicity. Today, Ronald’s team provisions Grafana as a service using a secrets management backend, GitHub-based workflows, and built-in RBAC and SSO, enabling secure and efficient onboarding for internal teams.
Impact
With Grafana Cloud, the team significantly reduced time spent on platform maintenance and shifted their focus to delivering actionable observability insights, such as identifying API gateway failure rates instead of monitoring low-level metrics like CPU usage. Application teams at Prudential can now self-serve Grafana stacks with preconfigured plugins and data sources, driving adoption and aligning observability practices across the organization. Grafana Cloud’s native integrations, Terraform provider, and open ecosystem enabled Ronald’s team to accelerate dashboard deployment, enforce compliance, and scale their observability platform reliably across a global enterprise footprint.
“Grafana allows us to combine a variety of data sources into a single dashboard to create actionable insights which drive efficiency gains and improvements across all business units.“
Ronald Buder, SRE GTE Cloud Foundation, Prudential Services Singapore
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