Improving developer velocity: How Grafana Cloud helped ASAPP streamline dashboard creation

New York-based ASAPP provides AI-powered customer service solutions to enhance contact center efficiency and customer satisfaction. Behind the scenes, ASAPP’s Platform and Infrastructure organization aims to increase developer productivity and happiness by delivering modern observability practices and streamlined processes across internal teams. Join Staff Site Reliability Engineers Ramiro de Zavalia and Pato Arvizu as they discuss their observability journey with Grafana Cloud for metrics, logs, and traces. They will also share the git-based process they’ve rolled out for creating dashboards and importing them into Grafana Cloud – leveraging Kubernetes, Argo, Go, and Python – and the impact this new workflow has had on developer velocity and cost.