New York-based ASAPP provides AI-powered customer service solutions to enhance contact center efficiency and customer satisfaction. Behind the scenes, ASAPP’s Platform and Infrastructure organization aims to increase developer productivity and happiness by delivering modern observability practices and streamlined processes across internal teams. Join Staff Site Reliability Engineers Ramiro de Zavalia and Pato Arvizu as they discuss their observability journey with Grafana Cloud for metrics, logs, and traces. They will also share the git-based process they’ve rolled out for creating dashboards and importing them into Grafana Cloud – leveraging Kubernetes, Argo, Go, and Python – and the impact this new workflow has had on developer velocity and cost.

Resources
Get started with the Grafana Cloud Free tier ->
  • 10k metrics
  • 50GB logs
  • 50GB traces
  • 50GB profiles
  • and more

Speakers

Pato Arvizu

Pato Arvizu

Staff Site Reliability Engineer  •  ASAPP
Pato is a Staff Site Reliability Engineer at ASAPP. He has 10+ years of experience in building cloud-native infrastructure, automation, and developer platforms. He is involved in open source communities contributing code, giving talks, and hosting events. He’s also an avid soccer fan and has a collection of over 150 jerseys.
Ramiro de Zavalia

Ramiro de Zavalia

Staff Site Reliability Engineer  •  ASAPP
With more than 20 years of expertise, Ramiro has very strong background in open source technologies, including Linux, Kubernetes, Argocd and Fluxcd, Grafana, Prometheus, Terraform, and more. Ramiro currently works as a Staff Site Reliability Engineer at ASAPP, where he is consistently working to improve the team’s observability story.

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