GrafanaCONLine 2022
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With Grafana, KCB Bank Uganda improved service uptime and has the tools to scale

When KCB BANK Uganda moved its transaction systems from Nairobi, Kenya, to Kampala, Uganda, the main challenge was ensuring visibility into the status of the service and system and detecting downtimes before a user logged a complaint to customer service. For two years, this was a very tedious task because the KCB team had to build from scratch a monitoring system that ended up only meeting about 55% of their expectations. This left the bank exposed and its reputation at risk because by the time a customer complains, it meant that the service / system had been down for quite some time. In this talk, Systems and Software Engineer Fauzi Lutaaya will discuss how the team found a better solution by deploying Grafana to track different paradigms about service and system status. Thanks to Grafana, the bank now monitors its systems down to the most granular metrics, and service uptime has increased. The team is also learning from its data how to scale even further. With new, advanced service management capabilities, KCB has felt the positive impact of Grafana across various business units.
  • Fauzi Lutaaya
    Fauzi Lutaaya
    Systems and Software Engineer at KCB Bank
    Fauzi Lutaaya

    Fauzi Lutaaya

    Systems and Software Engineer at KCB Bank

    Fauzi Lutaaya is an Applications Developer at Exim Bank Uganda Limited. Before joining Exim Bank in late February 2022, Fauzi was the ICT Digital Channels Support Manager at KCB Bank Uganda Limited, a leading bank in Eastern Africa. Fauzi was responsible for all the ICT operations of the bank's Digital Financial Services (DFS), which include ATMs, Agency, Mobile, and Internet Banking platforms, in addition to specialized digital partnerships with key telecommunication companies like Airtel Uganda and MTN Uganda. Fauzi enjoys simplifying complex ICT technology to business stakeholders so as to boost consistent performance and profitability. Fauzi is involved in the financial inclusion strategy of delivering cheap and affordable financial services to unbanked populations by leveraging open source technology from Apache-Fineract.