Caution
As of 2025-03-11, Grafana OnCall OSS has entered maintenance mode, and will be archived on 2026-03-24. No further feature development will occur; however, we will still provide fixes for critical bugs and for valid CVEs with a CVSS score of 7.0 or higher. For more information, refer to our blog post.
Important: This documentation is about an older version. It's relevant only to the release noted, many of the features and functions have been updated or replaced. Please view the current version.
Escalation Chains and Routes
Escalation chains and routes for Grafana OnCall
Administrators can create escalation policies to automatically send alert group notifications to recipients. These policies define how, where, and when to send notifications.
See the following topics for more information:
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