Configure Slack for Grafana OnCall

Tue, 11 Mar 2025 08:38:14 -0600

Configure Slack for Grafana OnCall

Grafana OnCall integrates closely with your Slack workspace to deliver alert group notifications to individuals, groups, and team members.

Connect to Slack

Connect your organization’s Slack workspace to your Grafana OnCall instance.

NOTE: Only Grafana users with the administrator role can configure OnCall settings.

In OnCall, click on the ChatOps tab and select Slack in the side menu.
Click Install Slack integration.
Read the notice and click the button to proceed to the Slack website.
Sign in to your organization’s workspace.
Click Allow to allow OnCall to access Slack.
Ensure users verify their Slack accounts in their user profile in OnCall.

Configure Slack in OnCall

In the Slack settings for Grafana OnCall, administrators can set a default Slack channel for notifications and opt to set reminders for acknowledged alerts that can timeout and revert an alert group to the unacknowledged state.

In OnCall, click on the ChatOps tab and select Slack in the side menu.
In the first dropdown menu, select a default Slack channel. When you set up escalation policies to notify Slack channels of incoming alerts, the default will be the one you set here. You will still have the option to select from all the channels available in your organization.
In Additional settings you can choose how to remind users of acknowledged but unresolved alert groups. You can also select whether and or when to automatically revoke the “acknowledged” status from an alert group to an unacknowledged state.

Slack settings for on-call calendar scheduling notifications

Admins can configure settings in Slack to notify people and groups about on-call schedules. When an on-call shift notification is sent to a person or channel, click the gear button to access Notification preferences. Use the options to configure the behavior of future shift notifications.

Configure Telegram for Grafana OnCall

Tue, 11 Mar 2025 08:38:14 -0600

Configure Telegram for Grafana OnCall

You can use Telegram to deliver alert group notifications to a dedicated channel, and allow users to perform notification actions.

Each alert group notification is assigned a dedicated discussion. Users can perform notification actions (acknowledge, resolve, silence), create reports, and discuss alerts in the comments section of the discussions.

Connect to Telegram

Connect your organization’s Telegram account to your Grafana OnCall instance by following the instructions provided in OnCall. You can use the following steps as a reference.

NOTE: Only Grafana users with the administrator role can configure OnCall settings.

In OnCall, click on the ChatOps tab and select Telegram in the side menu.
Click Connect Telegram channel and follow the instructions, mirrored here for reference. A unique verification code will be generated that you must use to activate the channel.
In your team Telegram account, create a new channel, and set it to Private.
In Manage Channel, make sure Sign messages is enabled.
Create a new discussion group. This group handles alert actions and comments.
Add the discussion group to the channel. In Manage Channel, click Discussion to find and add the new group.
In OnCall, click the link to the OnCall bot to add it to your contacts.
In Telegram, add the bot to your channel as an Admin. Allow it to Post Messages.
Add the bot to the discussion group.
In OnCall, send the provided verification code to the channel.
Make sure users connect to Telegram in their OnCall user profile.

Configure Telegram user settings in OnCall

In your profile, find the Telegram setting and click Connect.
Click Connect automatically for the bot to message you and to bring up your telegram account.
Click Start when the OnCall bot messages you.

If you want to connect manually, you can click the URL provided and then SEND MESSAGE. In your Telegram account, click Start.

Messaging application configuration on Grafana Labs

Configure Slack for Grafana OnCall

Configure Slack for Grafana OnCall

Connect to Slack

Configure Slack in OnCall

Slack settings for on-call calendar scheduling notifications

Configure Telegram for Grafana OnCall

Configure Telegram for Grafana OnCall

Connect to Telegram

Configure Telegram user settings in OnCall