---
title: "Notifications for OnCall OSS | Grafana OnCall documentation"
description: "Configure notifications and ChatOps integrations for Grafana OnCall OSS."
---

> For a curated documentation index, see [llms.txt](/llms.txt). For the complete documentation index, see [llms-full.txt](/llms-full.txt).

# Notifications for OnCall OSS

Grafana OnCall OSS directly supports the export of alert notifications to some popular messaging applications like Slack and Telegram. You can use [Webhook as a personal notification channel](/docs/oncall/next/manage/notify/webhook/) and [Outgoing webhooks](/docs/oncall/next/configure/integrations/outgoing-webhooks/) for applications that aren’t directly supported.

> Warning
> 
> As of March 24, 2026, Cloud Connection features for phone calls, SMS, and push notifications will no longer be supported in Grafana OnCall OSS. Refer to the documentation for [phone and SMS](/docs/oncall/next/manage/notify/phone-calls-sms/) and [push notifications](/docs/oncall/next/manage/notify/push-notifications/) for alternative setup options.
> 
> To learn more about this update, refer to the [Maintenance mode notice for Grafana OnCall (OSS)](/docs/oncall/next/set-up/open-source/)

## Configure user notification rules

Notification rules are a configurable set of notification steps that determine how you’re notified of alert in OnCall OSS. Users with the Admin or Editor role are able to receive notifications. Users can verify phone numbers and email addresses in the **Users** tab of Grafana OnCall OSS.

- **Default notification rules** dictate how a user is notified for most escalation thresholds.
- **Important notification rules** are labeled in escalation chains. If an escalation event is marked as an important notification, it will bypass **Default notification rules** settings and notify the user by the method specified.

> **NOTE**: You cannot add users or manage permissions in Grafana OnCall OSS. User settings are found on the organizational level of your Grafana instance in **Configuration > Users**.

To configure a user’s notification rules:

1. Navigate to the **Users** tab of Grafana OnCall OSS and search for or select a user.
2. Click **Edit** to the right of a user to open the **User Info** window.
3. Verify that there is a valid and verified phone number, along with ChatOps accounts in order to receive notifications via those methods.
4. Click **Add notification step** and use the dropdowns to specify the notification method and frequency. Notification steps will be followed in the order they are listed.