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OnCallGrafana Cloud
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Grafana OnCall
Grafana OnCall allows you to automate alert routing and escalation to ensure swift resolution and service reliability.
Overview
Respond to issues faster and improve your service reliability with Grafana OnCall. Integrated directly into Grafana Cloud, you can automatically route alerts to designated on-call teams and ChatOps channels according to predefined escalation policies, schedules, and notification preferences.
Alleviate the burden of being on-call with customized schedules tailored to your team’s availability and timezones. Personalize notification settings to ensure individuals receive alerts through their preferred channels, such as SMS, mobile apps, or ChatOps platforms.
Through automated alert routing and escalation, Grafana OnCall reduces incident response time, minimizes downtime and helps mitigate the impact of incidents.
Explore
Introduction
Learn more about the key benefits and features that are available with Grafana OnCall.
Set up
Explore the set up options for Grafana OnCall.
Configure
Customize alert escalation and routing with flexible configuration options. Explore how to configure alert templates, routing rules, and outgoing webhooks.
Integrations
Connect external alert sources, ChatOps tools, and much more to ensure alerts and updates are routed to and from OnCall, regardless of the other tools in your workflow.
Manage on-call schedules
Create and manage on-call schedules, scheduled overrides, and shift swaps.
Configure user notifications
Create, manage, and view user notification policies.
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Related resources from Grafana Labs
Getting started with Grafana OnCall for on-call management (APAC Timezone)
This webinar goes over initial Grafana OnCall configuration, setting up an on-call management process, grouping, alert rendering, and organizing runbooks.
Unified alerting and on-call management in Grafana
In this webinar, we’ll demo the Grafana 8 unified alerting system, and introduce Grafana OnCall, our on-call management tool to resolve incidents faster.
Reducing resolution time (MTTR) with the Grafana LGTM Stack and on-call management
See a demo of Grafana OnCall, and how to correlate your metrics, logs, and traces to reduce your MTTR using Grafana’s “single pane of glass” approach.