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Caution

As of 2025-03-11, Grafana OnCall OSS has entered maintenance mode, and will be archived on 2026-03-24. No further feature development will occur; however, we will still provide fixes for critical bugs and for valid CVEs with a CVSS score of 7.0 or higher. For more information, refer to our blog post.

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Grafana OnCall OSS

Grafana OnCall OSS

Grafana OnCall OSS allows you to automate alert routing and escalation to ensure swift resolution and service reliability.

Overview

Respond to issues faster and improve your service reliability with Grafana OnCall OSS. You can automatically route alerts to designated on-call teams and ChatOps channels according to predefined escalation policies, schedules, and notification preferences.

Alleviate the burden of being on-call with customized schedules tailored to your team’s availability and timezones. Personalize notification settings to ensure individuals receive alerts through their preferred channels, such as SMS, mobile apps, or ChatOps platforms.

Through automated alert routing and escalation, Grafana OnCall OSS reduces incident response time, minimizes downtime and helps mitigate the impact of incidents.

Explore

Introduction
Learn more about the key benefits and features that are available with Grafana OnCall OSS.
Set up
Explore the set up options for Grafana OnCall OSS.
Configure
Customize alert escalation and routing with flexible configuration options. Explore how to configure alert templates, routing rules, and outgoing webhooks.
Integrations
Connect external alert sources, ChatOps tools, and much more to ensure alerts and updates are routed to and from OnCall, regardless of the other tools in your workflow.
Manage on-call schedules
Create and manage on-call schedules, scheduled overrides, and shift swaps.
Configure user notifications
Create, manage, and view user notification policies.