Important: This documentation is about an older version. It's relevant only to the release noted, many of the features and functions have been updated or replaced. Please view the current version.

Open source

Contacting the Loki Team

For questions regarding Loki:

  • Ask a question in the #loki channel of our Slack community
  • Open source Loki users are welcome to post technical questions on the Grafana Labs Community Forums under the Grafana Loki category at Please be mindful that this is a community-driven support channel moderated by Grafana Labs staff where Loki maintainers and community members answer questions when bandwidth allows. Be sure to review the Community Guidelines before posting.
  • Users deploying Loki via Grafana Cloud can submit support tickets via the Account Portal.
  • For questions regarding Enterprise support for Loki, you can get in touch with the Grafana Labs team here.

Your feedback is always welcome! To submit feedback or a report a potential bug: