---
title: "Configure personal notification rules | Grafana Labs"
description: "Set up individual notification preferences for email, push, and phone delivery, then test notification delivery."
---

> For a curated documentation index, see [llms.txt](/llms.txt). For the complete documentation index, see [llms-full.txt](/llms-full.txt).

# Configure personal notification rules

In this milestone, you set up user-specific notification rules. Notification rules control how you are notified of an alert: the method used and timing between notification steps if you have not responded.

There are two notification rule sets: **Default** and **Important**. Escalation chains specify which set is used for a notification event. Use **Default** for less urgent alerts that should not wake someone up. Use **Important** for critical issues that warrant loud and persistent delivery. All users should configure both sets using a consistent team approach.

Your personal IRM settings can be managed anytime from your Grafana user profile. This is where you can connect notification methods, link external accounts, and configure notification rules.

> Did you know?
> 
> The [Grafana IRM mobile app](/docs/grafana-cloud/alerting-and-irm/irm/mobile-app/) allows you to customize notifications, override device Do Not Disturb settings, and more. Download the app and sign in with your Grafana Cloud credentials to use push notification in your notification rules.

Complete the following steps to add an additional notification channel, and defining both Default and Important rule sequences:

To access your notification settings:

1. In your Grafana Cloud stack, click your user icon (top right).
2. Click **Profile**.
3. Click the **IRM** tab.

The email address associated with your Grafana Cloud user is automatically available as a notification method. You need to connect additional notification channels before you can reference them in your notification rules.

To use phone call or SMS, verify your phone number:

1. In your IRM profile, click the **Phone verification** tab.
2. Enter your phone number with the leading `+` followed by your country code.
3. Click **Send verification code** and enter the code to complete verification.

> Tip
> 
> Use the Grafana IRM mobile app to automatically sync IRM phone numbers to your devices contacts. This helps to recognize IRM calls and optionally allow them to override Do Not Disturb (DnD) or silent mode.

After you have at least two notification channels to receive notifications from IRM, define your notification rules:

To configure your Default notification rules:

1. Open the **Notification rules** tab of your IRM profile.
2. In the **Default** section, click **+ Add notification step** and select **Email**.
3. Click **+ Add step** and select **Wait**. Set the wait to `5 minutes`.
4. Click **+ Add step** and select **SMS**.

To configure your Important notification rules:

1. In the **Important** section, click **+ Add notification step** and select **SMS**.
2. Click **+ Add step** → **Wait** → set to `5 minutes`.
3. Click **+ Add step** → **Phone call**.

Important rules should use faster escalation and higher impact channels to ensure critical alerts get attention.

Your notification rules are now configured. When alert groups or incidents are routed to you (via schedules or direct escalation), IRM begins notifying you using the set of rules specified in the escalation configuration.

In the next milestone, you connect an alert rule to send alerts to IRM using your IRM contact point.