SRE, On-call Engineer- Getting paged in early morning with no idea what’s related
- Spending the first 30 minutes of every incident just mapping what’s affected
- Never being sure you’ve found the real root cause versus a downstream symptom
| - A unified timeline of correlated metrics, logs, traces, and insights across all affected components, no manual correlation required
- Causality traversal that surfaces the origin of the issue, not just related symptoms
- Grafana Assistant to suggest root cause hypotheses and next steps
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Platform, Infrastructure Engineer- No single view of how services, infrastructure, and databases connect to each other
- Constantly maintaining topology documentation that goes stale the moment something deploys
| - An entity map that rebuilds automatically from your live telemetry, always current, never stale
- Automatic discovery of services, hosts, pods, and databases and how they relate
- Insights that surface saturation, failures, and errors without you writing a single alert rule
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Senior Engineer- Being the only person who knows the service topology
- Getting escalated to on every major incident because no one else knows where to start
| - Topology encoded automatically so any engineer can navigate the system without tribal knowledge
- Entity catalog with health status and insights visible to the whole team
- Guided investigation that shifts troubleshooting from “who do we page?” to “here’s what changed and why”
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Engineering Manager, VP Engineering- Watching MTTR stay flat quarter after quarter
- Best engineers stuck in war rooms instead of building
- Not knowing which tools in your observability stack are actually being used
| - A single intelligence layer across Application Observability, Kubernetes Monitoring, DB Observability, and Frontend Observability, no additional tooling to manage
- Incident response that scales with headcount, not just expertise
- Activates on top of data you’re already sending, with minimal incremental cost
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