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Contact points

Contact points

A contact point tells Grafana where to send notifications. Each contact point connects to one or more integrations that deliver the message. In this journey, you select a contact point on the alert rule during creation (the default notification mode).

Diagram showing a contact point connecting to three integration types: messaging, incident management, and automation

What notifications contain

The default notification message draws mainly on the alert name, status (firing or resolved), and labels so responders get context in the channel:

  • Which rule changed
  • What state it is in
  • Which dimensions the labels describe

You can add custom notification templates later, but that name, status, and label set still carry most of the first-line explanation. A readable rule name and useful labels still matter.

Script

A contact point tells Grafana where to send notifications. Each one connects to one or more tools, like email, Slack, PagerDuty, or a webhook.

In the default notification setup used in this journey, you select a contact point on the alert rule so firing alerts go there. More advanced routing can use notification policies instead — that is out of scope here.

The default message leans on the rule name, status, and labels, so the reader can tell which alert changed and whether it’s firing or resolved before opening Grafana.

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