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Important: This documentation is about an older version. It's relevant only to the release noted, many of the features and functions have been updated or replaced. Please view the current version.

Enterprise Open source

Manage contact points

Use contact points to define how your contacts are notified when an alert rule fires. You can create, edit, delete, and test a contact point.

Add a contact point

Complete the following steps to add a contact point.

  1. In the left-side menu, click Alerts & IRM and then Alerting.
  2. Click Contact points.
  3. From the Choose Alertmanager dropdown, select an Alertmanager. By default, Grafana Alertmanager is selected.
  4. Click + Add contact point.
  5. In Name, enter a descriptive name for the contact point.
  6. From Integration, select a type and fill out mandatory fields. For example, if you choose email, enter the email addresses. Or if you choose Slack, enter the Slack channel(s) and users who should be contacted.
  7. Some contact point integrations, like email or webhook, have optional settings. In Optional settings, specify additional settings for the selected contact point integration.
  8. In Notification settings, optionally select Disable resolved message if you do not want to be notified when an alert resolves.
  9. To add another contact point integration, click Add contact point integration and repeat steps 6 through 8.
  10. Click Save contact point to save your changes.

Edit a contact point

Complete the following steps to edit a contact point.

  1. In the left-side menu, click Alerts & IRM and then Alerting.
  2. Click Contact points to view a list of existing contact points.
  3. Find the contact point to edit, and then click Edit (pen icon).
  4. Make any changes and click Save contact point.

Delete a contact point

Complete the following steps to delete a contact point.

  1. In the left-side menu, click Alerts & IRM and then Alerting.
  2. Click Contact points to view a list of existing contact points.
  3. Find the contact point to delete, and then click Delete (trash icon).
  4. In the confirmation dialog, click Yes, delete.

Note: You cannot delete contact points that are in use by a notification policy. You will have to either delete the notification policy or update it to use another contact point.

Test a contact point

Complete the following steps to test a contact point.

  1. In the left-side menu, click Alerts & IRM and then Alerting.
  2. Click Contact points to view a list of existing contact points.
  3. Find the contact point to test, then click Edit (pen icon). You can also create a new contact point if needed.
  4. Click Test to open the contact point testing modal.
  5. Choose whether to send a predefined test notification or choose custom to add your own custom annotations and labels to include in the notification.
  6. Click Send test notification to fire the alert.