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Grafana Cloud Enterprise Open source

Contact points

Contact points contain the configuration for sending alert notifications. You can assign a contact point either in the alert rule or notification policy options.

A contact point includes one or more contact point integrations for sending alert notifications, such as:

  • Alertmanager
  • Amazon SNS
  • Cisco Webex Teams
  • DingDing
  • Discord
  • Email
  • Google Chat
  • Grafana Oncall
  • Kafka REST Proxy
  • Line
  • Microsoft Teams
  • MQTT
  • Opsgenie
  • Pagerduty
  • Pushover
  • Sensu Go
  • Slack
  • Telegram
  • Threema Gateway
  • VictorOps
  • Webhook
  • WeCom

For example, a contact point could contain a Pagerduty integration; an email and Slack integration; or a Pagerduty integration, a Slack integration, and two email integrations. You can also configure a contact point with no integrations; in which case no notifications are sent.

Each contact point integration can also define the notification message to be sent, which can use the predefined message, a custom message, or notification templates.

For a complete list of supported integrations and more details about contact points, refer to Configure contact points.