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Grafana Cloud Enterprise Open source

Contact points

Contact points contain the configuration for sending alert notifications. You can assign a contact point either in the alert rule or notification policy options.

A contact point is a list of integrations, each of which sends a notification to a particular email, webhook, or service such as Slack, Pagerduty, or Grafana OnCall. Each contact point also defines the notification message to be sent, which can use the predefined message, a custom message, or notification templates.

Contact points can have multiple integrations of the same kind, or a combination of integrations of different kinds. For example, a contact point could contain a Pagerduty integration; an email and Slack integration; or a Pagerduty integration, a Slack integration, and two email integrations.

You can also configure a contact point with no integrations; in which case no notifications are sent.