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Manage contact points

Use contact points to define how your contacts are notified when an alert rule fires. You can create, edit, delete, and test a contact point.

Add a contact point

Complete the following steps to add a contact point.

  1. In the Grafana menu, click the Alerting (bell) icon to open the Alerting page listing existing alerts.
  2. Click Contact points to open the page listing existing contact points.
  3. Click New contact point.
  4. From the Alertmanager dropdown, select an Alertmanager. By default, Grafana Alertmanager is selected.
  5. In Name, enter a descriptive name for the contact point.
  6. From Contact point type, select a type and fill out mandatory fields. For example, if you choose email, enter the email addresses. Or if you choose Slack, enter the Slack channel(s) and users who should be contacted.
  7. Some contact point types, like email or webhook, have optional settings. In Optional settings, specify additional settings for the selected contact point type.
  8. In Notification settings, optionally select Disable resolved message if you do not want to be notified when an alert resolves.
  9. To add another contact point type, click New contact point type and repeat steps 6 through 8.
  10. Click Save contact point to save your changes.

Edit a contact point

Complete the following steps to edit a contact point.

  1. In the Alerting page, click Contact points to open the page listing existing contact points.
  2. Find the contact point to edit, then click Edit (pen icon).
  3. Make any changes and click Save contact point.

Delete a contact point

Complete the following steps to delete a contact point.

  1. In the Alerting page, click Contact points to open the page listing existing contact points.
  2. Find the contact point to delete, then click Delete (trash icon).
  3. In the confirmation dialog, click Yes, delete.

Note: You cannot delete contact points that are in use by a notification policy. You will have to either delete the notification policy or update it to use another contact point.

Test a contact point

Complete the following steps to test a contact point.

  1. In the Grafana side bar, hover your cursor over the Alerting (bell) icon and then click Contact points.
  2. Find the contact point to test, then click Edit (pen icon). You can also create a new contact point if needed.
  3. Click Test (paper airplane icon) to open the contact point testing modal.
  4. Choose whether to send a predefined test notification or choose custom to add your own custom annotations and labels to include in the notification.
  5. Click Send test notification to fire the alert.