---
title: "Respond to alert groups in the Grafana mobile app | Grafana Cloud documentation"
description: "Acknowledge, silence, resolve, and escalate alert groups from the Grafana mobile app"
---

> For a curated documentation index, see [llms.txt](/llms.txt). For the complete documentation index, see [llms-full.txt](/llms-full.txt).

# Respond to alert groups in the Grafana mobile app

Respond to Grafana IRM alert groups from your phone. Check the details, take action, and bring in a teammate when you need help.

Alert groups appear in the app when **Grafana IRM** is turned on under **Settings** > **Products**. Refer to [Choose which products you see](/docs/grafana-cloud/platform/mobile-app/settings/#choose-which-products-you-see).

On **Home**, the **My alert groups** section shows your most recent firing alert groups. For a full list, tap **Browse** > **Alert groups** and select the **Mine** tab.

> Note
> 
> To be notified of new alert groups on your phone, add push notifications to your notification rules. Refer to [Configure push notifications](/docs/grafana-cloud/platform/mobile-app/push-notifications).

## View alert group details and timeline

Tap an alert group tile to open its detail screen, which has two tabs:

- **Details**: alert metadata, **Participants**, any related incidents, and the **Latest alert payload**. Tap **View JSON** to see the full alert payload as JSON.
- **Timeline**: a chronological record of notifications and status changes for the alert group.

To see the escalation chain assigned to the alert group, tap the **Assigned escalation chain** row on **Details**. This opens a snapshot of the chain’s steps as they were when the alert group was created, not a live log of who’s been notified. For that, check the **Timeline** tab.

## Acknowledge, silence, and resolve alert groups

Take action on an IRM alert group from its tile on **Home** or **Browse**, from its detail screen, or from the **More** menu, the three-dot icon.

- **Acknowledge**: stop further escalation and mark the alert group as being worked on. Tap **Acknowledge** on a tile, on the detail screen, or from the **More** menu.
- **Unacknowledge**: return an acknowledged alert group to a firing state and restart escalation. Open the detail screen, tap **More**, then tap **Unacknowledge**.
- **Silence**: pause notifications and escalation for a set period. Open the detail screen, tap **More**, tap **Silence**, then choose a duration. To remove a silence, tap **More** again and tap **Unsilence**.
- **Resolve**: mark the underlying issue as addressed. Tap **Resolve** on a tile, on the detail screen, or from the **More** menu. If your organization requires a resolution note, add one when prompted. To reopen a resolved alert group, tap **Unresolve** on its detail screen.

> Tip
> 
> For a firing alert group, you can also tap **Acknowledge** or **Silence for 30 minutes** directly on the push notification, without opening the app. Refer to [Configure push notifications](/docs/grafana-cloud/platform/mobile-app/push-notifications).

## Invite and remove participants

To bring in a teammate to help with an alert group:

1. Open the alert group and go to the **Participants** section under **Details**.
2. Tap **+ Invite** and select a participant.
3. Choose a notification type, then tap **Invite**.

To remove a participant, tap their name in the **Participants** section and tap **Remove user**.

## Start a new escalation

If you spot an issue that needs another team’s attention, start a new escalation to create an alert group manually:

1. On **Home**, tap **+** in the top right corner and select **New escalation**.
2. Fill in a description, invite participants from teams or users, and tap **Confirm**.

## Perform bulk actions

To act on multiple alert groups at once, tap **Browse** > **Alert groups**, then tap the selection icon in the app bar. Select the alert groups you want, then use the bottom action bar to **Acknowledge** or **Resolve**, or tap **More** for **Silence** and **Restart**.

## Declare an incident from an alert group

If an alert group needs more focused attention, declare an incident from it:

1. Open the alert group, or open its **More** menu.
2. Tap **Declare incident**.
3. Complete the form, then tap **Create**.

Refer to [Declare and respond to incidents](/docs/grafana-cloud/platform/mobile-app/irm/incident-response) for details.

## Get help from Assistant

On the alert group detail screen, tap the Assistant icon in the bottom-right corner to open Grafana Assistant. The alert group comes with you as context, including its title, status, and how many alerts it contains, so you can ask about it without repeating the details.

The icon appears only when Assistant is available for your organization and turned on under **Settings** > **Products**. Refer to [Choose which products you see](/docs/grafana-cloud/platform/mobile-app/settings/#choose-which-products-you-see).

Refer to [Assistant on mobile](/docs/grafana-cloud/platform/mobile-app/assistant) to learn what Assistant can and can’t do on mobile.

## Next steps

- Refer to [Manage schedules and shifts](/docs/grafana-cloud/platform/mobile-app/irm/schedules-and-shifts).
- Refer to [Declare and respond to incidents](/docs/grafana-cloud/platform/mobile-app/irm/incident-response).