Documentation Grafana Cloud Observe and act Manage on-call and incidents Notify responders Phone and SMS Supported countries

Supported countries for phone and SMS notifications

You can receive push notifications from the Grafana mobile app, email, and Slack notifications anywhere in the world. Where you can receive phone call and SMS notifications depends on the country of your phone number and on your Grafana Cloud plan.

Grafana IRM sends phone calls and SMS through its service provider. If your phone number’s country isn’t listed for your plan, IRM can’t call or text it, even when you’re traveling in a country that is listed. Use push notifications from the Grafana mobile app instead.

How your plan affects coverage

IRM uses a different set of countries depending on your Grafana Cloud plan:

• Paid plans can receive phone calls and SMS in most countries.
• The Free tier can receive phone calls and SMS in a smaller set of countries.

When you upgrade from the Free tier, IRM can reach every country listed for paid plans.

Phone call notifications

IRM can call phone numbers in all of the following countries and regions on paid plans. On the Free tier, IRM can only call the countries and regions marked Yes in the Free tier column. Anything that isn’t listed isn’t supported on any plan.

Some rows cover several countries or territories that share a calling code.

Countries with limited phone call support

IRM can call phone numbers in the following countries, but many calls don’t reach the phone. Test phone call notifications before you rely on them, and use the Grafana mobile app as your primary notification method.

• Greece (+30)
• Uzbekistan (+998)

SMS notifications

On paid plans, IRM supports SMS notifications to most countries, with the following exceptions.

Countries and regions without SMS support

Due to provider limitations, SMS delivery isn’t supported in the following countries and regions on any plan:

• Crimea (+7978)
• Cuba (+53)
• Iran (+98)
• Kenya (+254)
• North Korea (+850)
• Saudi Arabia (+966)
• Syria (+963)
• Tanzania (+255)
• Thailand (+66)
• United Arab Emirates (+971)
• Vietnam (+84)

Countries with limited SMS support

On paid plans, IRM can deliver SMS to phone numbers in the following countries, but delivery isn’t reliable for every carrier or phone number. Test SMS notifications before you rely on them.

• Indonesia (+62)
• Kazakhstan (+7)
• Philippines (+63)
• Russia (+7)
• Taiwan (+886)
• Turkey (+90)
• Uruguay (+598)
• Uzbekistan (+998)

Russia and Kazakhstan share the +7 calling code, so the limitation applies to phone numbers in both countries.

SMS on the Free tier

On the Free tier, IRM sends SMS only to the following countries:

Phone number verification

Before IRM can call or text you, you need to verify your phone number with a code that IRM sends by SMS or reads to you in a phone call. Verification follows its own country lists, which differ from the preceding notification lists.

On the Free tier, IRM can verify phone numbers, by SMS or by phone call, only in the countries where it sends SMS on the Free tier. The following lists apply to paid plans.

Countries where verification by SMS isn’t available

In the following countries and regions, IRM can’t send verification codes by SMS. Use Call to get the code instead, unless the country is also listed under Countries where verification isn’t available.

• Africa: Algeria, Angola, Benin, Burundi, Cameroon, Central African Republic, Chad, Comoros, Congo, Democratic Republic of the Congo, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritius, Morocco, Niger, Réunion, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, South Sudan, Sudan, Zambia, Zimbabwe
• Americas: Anguilla, Antigua and Barbuda, Belize, British Virgin Islands, Dominica, El Salvador, Falkland Islands, French Guiana, Greenland, Grenada, Guadeloupe, Guyana, Honduras, Martinique, Montserrat, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Turks and Caicos Islands, U.S. Virgin Islands
• Asia: Afghanistan, British Indian Ocean Territory, Cambodia, China, Jordan, Kuwait, Kyrgyzstan, Laos, Lebanon, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Tajikistan, Timor-Leste, Turkmenistan, Uzbekistan, Vietnam, Yemen
• Europe: Belarus, Faroe Islands, Kosovo, Liechtenstein, Monaco, San Marino, Vatican City
• Oceania: American Samoa, Cook Islands, Kiribati, Marshall Islands, Micronesia, Nauru, Niue, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna

Countries where verification isn’t available

IRM can’t verify phone numbers in the following countries, by SMS or by phone call:

• Belarus (+375)
• Belize (+501)
• China (+86)
• Cuba (+53)
• Iran (+98)
• Kuwait (+965)
• Kyrgyzstan (+996)
• Syria (+963)

If you can’t verify a phone number in your country, contact your administrator. On paid plans, administrators can verify phone numbers for their users without a verification code, either in the user’s profile or through the API.

Next steps

• Set up phone and SMS notifications
• Source phone numbers to add the numbers IRM calls and texts from to your contacts
• Connect notification channels, including the Grafana mobile app
• Configure notification rules to control when IRM calls or texts you