--- title: "Supported countries for phone and SMS notifications | Grafana Cloud documentation" description: "The countries where Grafana IRM can send phone call and SMS notifications, listed by Grafana Cloud plan, plus the country lists for phone number verification" --- > For a curated documentation index, see [llms.txt](/llms.txt). For the complete documentation index, see [llms-full.txt](/llms-full.txt). # Supported countries for phone and SMS notifications You can receive push notifications from the [Grafana mobile app](https://grafana.com/docs/grafana-cloud/platform/mobile-app/), email, and Slack notifications anywhere in the world. Where you can receive [phone call and SMS notifications](https://grafana.com/docs/grafana-cloud/observe-and-act/respond-to-incidents/notify-responders/phone-and-sms) depends on the country of your phone number and on your Grafana Cloud plan. Grafana IRM sends phone calls and SMS through its service provider. If your phone number’s country isn’t listed for your plan, IRM can’t call or text it, even when you’re traveling in a country that is listed. Use push notifications from the Grafana mobile app instead. ## How your plan affects coverage IRM uses a different set of countries depending on your Grafana Cloud plan: - **Paid plans** can receive phone calls and SMS in most countries. - **The Free tier** can receive phone calls and SMS in a smaller set of countries. When you upgrade from the Free tier, IRM can reach every country listed for paid plans. > Note > > Even in a supported country, calls or SMS to some phone numbers might be blocked. Local carrier restrictions and regulations can also prevent delivery. Test phone and SMS notifications to your device, and use the Grafana mobile app as your primary notification method. ## Phone call notifications IRM can call phone numbers in all of the following countries and regions on paid plans. On the Free tier, IRM can only call the countries and regions marked **Yes** in the **Free tier** column. Anything that isn’t listed isn’t supported on any plan. Some rows cover several countries or territories that share a calling code. Expand table | Country or region | Calling code | Free tier | |------------------------------------------------|---------------------|-----------| | Afghanistan | +93 | No | | Albania | +355 | No | | Algeria | +213 | No | | American Samoa | +1684 | No | | Andorra | +376 | Yes | | Angola | +244 | No | | Anguilla | +1264 | No | | Antigua and Barbuda | +1268 | No | | Argentina | +54 | No | | Armenia | +374 | No | | Aruba | +297 | No | | Australia, Cocos Islands, and Christmas Island | +61 | Yes | | Australian External Territories | +672 | No | | Austria | +43 | Yes | | Azerbaijan | +994 | No | | Bahamas | +1242 | No | | Bahrain | +973 | No | | Bangladesh | +880 | No | | Barbados | +1246 | No | | Belarus | +375 | No | | Belgium | +32 | Yes | | Belize | +501 | No | | Benin | +229 | No | | Bermuda | +1441 | No | | Bhutan | +975 | No | | Bolivia | +591 | No | | Bosnia and Herzegovina | +387 | No | | Botswana | +267 | No | | Brazil | +55 | Yes | | British Virgin Islands | +1284 | No | | Brunei | +673 | No | | Bulgaria | +359 | Yes | | Burkina Faso | +226 | No | | Burundi | +257 | No | | Cambodia | +855 | No | | Cameroon | +237 | No | | Cape Verde | +238 | No | | Cayman Islands | +1345 | No | | Central African Republic | +236 | No | | Chad | +235 | No | | Chile | +56 | No | | Colombia | +57 | No | | Comoros | +269 | No | | Congo | +242 | No | | Cook Islands | +682 | No | | Costa Rica | +506 | No | | Croatia | +385 | Yes | | Curaçao and Caribbean Netherlands | +599 | No | | Cyprus | +357 | Yes | | Czech Republic | +420 | Yes | | Côte d’Ivoire | +225 | No | | Democratic Republic of the Congo | +243 | No | | Denmark | +45 | Yes | | Djibouti | +253 | No | | Dominica | +1767 | No | | Dominican Republic | +1809, +1829, +1849 | No | | Ecuador | +593 | No | | Egypt | +20 | No | | El Salvador | +503 | No | | Equatorial Guinea | +240 | No | | Eritrea | +291 | No | | Estonia | +372 | Yes | | Eswatini | +268 | No | | Ethiopia | +251 | No | | Falkland Islands | +500 | No | | Faroe Islands | +298 | Yes | | Fiji | +679 | No | | Finland and Åland Islands | +358 | Yes | | France | +33 | Yes | | French Guiana | +594 | No | | French Polynesia | +689 | No | | Gabon | +241 | No | | Gambia | +220 | No | | Georgia | +995 | No | | Germany | +49 | Yes | | Ghana | +233 | No | | Gibraltar | +350 | Yes | | Greece | +30 | Yes | | Greenland | +299 | No | | Grenada | +1473 | No | | Guadeloupe | +590 | No | | Guam | +1671 | No | | Guatemala | +502 | No | | Guinea | +224 | No | | Guinea-Bissau | +245 | No | | Guyana | +592 | No | | Haiti | +509 | No | | Honduras | +504 | No | | Hong Kong | +852 | No | | Hungary | +36 | Yes | | Iceland | +354 | Yes | | India | +91 | Yes | | Indonesia | +62 | No | | Iraq | +964 | No | | Ireland | +353 | Yes | | Israel | +972 | No | | Italy | +39 | Yes | | Jamaica | +1658, +1876 | No | | Japan | +81 | Yes | | Jordan | +962 | No | | Kenya | +254 | No | | Kiribati | +686 | No | | Kosovo | +383 | No | | Kuwait | +965 | No | | Kyrgyzstan | +996 | No | | Laos | +856 | No | | Latvia | +371 | Yes | | Lebanon | +961 | No | | Lesotho | +266 | No | | Liberia | +231 | No | | Libya | +218 | No | | Liechtenstein | +423 | Yes | | Lithuania | +370 | Yes | | Luxembourg | +352 | Yes | | Macau | +853 | No | | Madagascar | +261 | No | | Malawi | +265 | No | | Malaysia | +60 | No | | Maldives | +960 | No | | Mali | +223 | No | | Malta | +356 | Yes | | Marshall Islands | +692 | No | | Martinique | +596 | No | | Mauritania | +222 | No | | Mauritius | +230 | No | | Mexico | +52 | No | | Micronesia | +691 | No | | Moldova | +373 | No | | Monaco | +377 | Yes | | Mongolia | +976 | No | | Montenegro | +382 | No | | Montserrat | +1664 | No | | Morocco and Western Sahara | +212 | No | | Mozambique | +258 | No | | Myanmar | +95 | No | | Namibia | +264 | No | | Nepal | +977 | No | | Netherlands | +31 | Yes | | New Caledonia | +687 | No | | New Zealand | +64 | No | | Nicaragua | +505 | No | | Niger | +227 | No | | Nigeria | +234 | No | | North Macedonia | +389 | No | | Northern Cyprus | +90392 | No | | Northern Mariana Islands | +1670 | No | | Norway | +47 | Yes | | Oman | +968 | No | | Pakistan | +92 | No | | Palau | +680 | No | | Palestinian Territories | +970 | No | | Panama | +507 | No | | Papua New Guinea | +675 | No | | Paraguay | +595 | No | | Peru | +51 | No | | Philippines | +63 | No | | Poland | +48 | Yes | | Portugal | +351 | Yes | | Puerto Rico | +1787, +1939 | No | | Qatar | +974 | No | | Romania | +40 | Yes | | Rwanda | +250 | No | | Réunion and Mayotte | +262 | No | | Saint Kitts and Nevis | +1869 | No | | Saint Lucia | +1758 | No | | Saint Pierre and Miquelon | +508 | No | | Saint Vincent and the Grenadines | +1784 | No | | Samoa | +685 | No | | San Marino | +378 | Yes | | Saudi Arabia | +966 | No | | Senegal | +221 | No | | Serbia | +381 | No | | Seychelles | +248 | No | | Sierra Leone | +232 | No | | Singapore | +65 | No | | Slovakia | +421 | Yes | | Slovenia | +386 | Yes | | Solomon Islands | +677 | No | | Somalia | +252 | No | | South Africa | +27 | No | | South Korea | +82 | No | | South Sudan | +211 | No | | Spain | +34 | Yes | | Sri Lanka | +94 | No | | Sudan | +249 | No | | Suriname | +597 | No | | Sweden | +46 | Yes | | Switzerland | +41 | Yes | | Taiwan | +886 | No | | Tajikistan | +992 | No | | Tanzania | +255 | No | | Thailand | +66 | No | | Timor-Leste | +670 | No | | Togo | +228 | No | | Tonga | +676 | No | | Trinidad and Tobago | +1868 | No | | Tunisia | +216 | No | | Turkey | +90 | No | | Turkmenistan | +993 | No | | Turks and Caicos Islands | +1649 | No | | U.S. Virgin Islands | +1340 | No | | Uganda | +256 | No | | Ukraine | +380 | No | | United Arab Emirates | +971 | No | | United Kingdom | +44 | Yes | | United States and Canada | +1 | Yes | | Uruguay | +598 | No | | Uzbekistan | +998 | No | | Vanuatu | +678 | No | | Vatican City | +379 | Yes | | Venezuela | +58 | No | | Vietnam | +84 | No | | Yemen | +967 | No | | Zambia | +260 | No | | Zimbabwe | +263 | No | ### Countries with limited phone call support IRM can call phone numbers in the following countries, but many calls don’t reach the phone. Test phone call notifications before you rely on them, and use the Grafana mobile app as your primary notification method. - Greece (+30) - Uzbekistan (+998) ## SMS notifications On paid plans, IRM supports SMS notifications to most countries, with the following exceptions. ### Countries and regions without SMS support Due to provider limitations, SMS delivery isn’t supported in the following countries and regions on any plan: - Crimea (+7978) - Cuba (+53) - Iran (+98) - Kenya (+254) - North Korea (+850) - Saudi Arabia (+966) - Syria (+963) - Tanzania (+255) - Thailand (+66) - United Arab Emirates (+971) - Vietnam (+84) ### Countries with limited SMS support On paid plans, IRM can deliver SMS to phone numbers in the following countries, but delivery isn’t reliable for every carrier or phone number. Test SMS notifications before you rely on them. - Indonesia (+62) - Kazakhstan (+7) - Philippines (+63) - Russia (+7) - Taiwan (+886) - Turkey (+90) - Uruguay (+598) - Uzbekistan (+998) Russia and Kazakhstan share the +7 calling code, so the limitation applies to phone numbers in both countries. ### SMS on the Free tier On the Free tier, IRM sends SMS only to the following countries: Expand table | Country or region | Calling code | |------------------------------------------------|--------------| | Andorra | +376 | | Australia, Cocos Islands, and Christmas Island | +61 | | Austria | +43 | | Belgium | +32 | | Brazil | +55 | | Bulgaria | +359 | | Canary Islands | +34 | | Croatia | +385 | | Cyprus | +357 | | Czech Republic | +420 | | Denmark | +45 | | Estonia | +372 | | Faroe Islands | +298 | | Finland and Åland Islands | +358 | | France | +33 | | Germany | +49 | | Gibraltar | +350 | | Greece | +30 | | Hungary | +36 | | Iceland | +354 | | India | +91 | | Ireland | +353 | | Italy | +39 | | Japan | +81 | | Latvia | +371 | | Liechtenstein | +423 | | Lithuania | +370 | | Luxembourg | +352 | | Malta | +356 | | Monaco | +377 | | Netherlands | +31 | | Norway | +47 | | Poland | +48 | | Portugal | +351 | | Romania | +40 | | San Marino | +378 | | Slovakia | +421 | | Slovenia | +386 | | Spain | +34 | | Sweden | +46 | | Switzerland | +41 | | United Kingdom | +44 | | United States and Canada | +1 | | Vatican City | +379 | ## Phone number verification Before IRM can call or text you, you need to [verify your phone number](https://grafana.com/docs/grafana-cloud/observe-and-act/respond-to-incidents/notify-responders/phone-and-sms/#verify-your-phone-number) with a code that IRM sends by SMS or reads to you in a phone call. Verification follows its own country lists, which differ from the preceding notification lists. On the Free tier, IRM can verify phone numbers, by SMS or by phone call, only in the countries where it sends [SMS on the Free tier](https://grafana.com/docs/grafana-cloud/observe-and-act/respond-to-incidents/notify-responders/phone-and-sms/supported-countries/#sms-on-the-free-tier). The following lists apply to paid plans. ### Countries where verification by SMS isn’t available In the following countries and regions, IRM can’t send verification codes by SMS. Use **Call to get the code** instead, unless the country is also listed under [Countries where verification isn’t available](https://grafana.com/docs/grafana-cloud/observe-and-act/respond-to-incidents/notify-responders/phone-and-sms/supported-countries/#countries-where-verification-isnt-available). - **Africa:** Algeria, Angola, Benin, Burundi, Cameroon, Central African Republic, Chad, Comoros, Congo, Democratic Republic of the Congo, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritius, Morocco, Niger, Réunion, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, South Sudan, Sudan, Zambia, Zimbabwe - **Americas:** Anguilla, Antigua and Barbuda, Belize, British Virgin Islands, Dominica, El Salvador, Falkland Islands, French Guiana, Greenland, Grenada, Guadeloupe, Guyana, Honduras, Martinique, Montserrat, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Turks and Caicos Islands, U.S. Virgin Islands - **Asia:** Afghanistan, British Indian Ocean Territory, Cambodia, China, Jordan, Kuwait, Kyrgyzstan, Laos, Lebanon, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Tajikistan, Timor-Leste, Turkmenistan, Uzbekistan, Vietnam, Yemen - **Europe:** Belarus, Faroe Islands, Kosovo, Liechtenstein, Monaco, San Marino, Vatican City - **Oceania:** American Samoa, Cook Islands, Kiribati, Marshall Islands, Micronesia, Nauru, Niue, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna ### Countries where verification isn’t available IRM can’t verify phone numbers in the following countries, by SMS or by phone call: - Belarus (+375) - Belize (+501) - China (+86) - Cuba (+53) - Iran (+98) - Kuwait (+965) - Kyrgyzstan (+996) - Syria (+963) If you can’t verify a phone number in your country, contact your administrator. On paid plans, administrators can verify phone numbers for their users without a verification code, either [in the user’s profile](https://grafana.com/docs/grafana-cloud/observe-and-act/respond-to-incidents/notify-responders/phone-and-sms/#manually-verify-a-users-phone-number) or [through the API](https://grafana.com/docs/grafana-cloud/observe-and-act/respond-to-incidents/reference/oncall-api/users/#verify-a-users-phone-number). ## Next steps - [Set up phone and SMS notifications](https://grafana.com/docs/grafana-cloud/observe-and-act/respond-to-incidents/notify-responders/phone-and-sms) - [Source phone numbers](https://grafana.com/docs/grafana-cloud/observe-and-act/respond-to-incidents/notify-responders/phone-and-sms/source-phone-numbers) to add the numbers IRM calls and texts from to your contacts - [Connect notification channels](https://grafana.com/docs/grafana-cloud/observe-and-act/respond-to-incidents/notify-responders/notification-channels), including the Grafana mobile app - [Configure notification rules](https://grafana.com/docs/grafana-cloud/observe-and-act/respond-to-incidents/notify-responders/personal-notification-rules) to control when IRM calls or texts you