---
title: "Get onboarding support | Grafana Cloud documentation"
description: "Use Grafana Assistant to learn Grafana features, observability concepts, and build monitoring strategies."
---

# Get onboarding support

Use Grafana Assistant to learn how to use Grafana Cloud features, understand observability concepts, and design monitoring strategies for your services.

## What you’ll achieve

- Complete an interactive onboarding tutorial.
- Get step-by-step instructions for Grafana workflows.
- Learn about metrics, logs, traces, and profiles.
- Design monitoring plans for new services.
- Get basic troubleshooting guidance.

## Interactive onboarding

When you first open the Assistant, an interactive tutorial introduces key capabilities:

1. **System context:** Learn how to use `@` mentions to reference your specific metrics, logs, and dashboards.
2. **Query generation:** See how to convert natural language questions into PromQL, LogQL, and SQL queries.
3. **Dashboard management:** Understand how to create and edit visualizations through conversation.

You can also use **Quickstarts**—pre-configured questions available in the chat interface—to discover features and capabilities relevant to your current context.

## Get help with Grafana

Ask the Assistant for actionable instructions when you are stuck or want to learn a new feature.

1. **Describe the task.** Explain what you want to do in natural language.
2. **Add context.** Use `@` mentions to point to specific dashboards or panels.

### Get feature help

> How do I share a dashboard snapshot?

> Provide the steps to configure alerting rules for the @panel I mentioned.

## Learn observability concepts

Ask the Assistant to clarify observability signals and how they apply to your environment.

1. **Ask tailored questions.** Ask about a concept like “aggregated metrics”.
2. **Link to your data.** Mention a service or dashboard so the explanation references your telemetry.

### Clarify concepts

> Explain how Tempo traces differ from logs in my checkout service.

> Why should we collect profiles for this application?

## Build monitoring strategies

Design monitoring coverage when you launch a new service or update your architecture.

1. **Describe the service.** Summarize the architecture and business goals.
2. **Request a plan.** Ask for recommended signals, dashboard layouts, and alerting rules.

### Request a strategy

> We are launching a payments API. Suggest the metrics, logs, and traces we should collect.

## Get troubleshooting guidance

Ask the Assistant for help diagnosing issues with your Grafana features, dashboards, or alerting setup.

1. **Describe the issue.** Provide symptoms and context.
2. **Ask for checks.** Request the Assistant to troubleshoot specific components.

### Troubleshoot issues

> My dashboard is loading slowly. What should I check?

> Why is my alerting rule not firing?

> How do I troubleshoot missing data in my panels?

## Next steps

- Try a guided lesson with [Learn mode](/docs/grafana-cloud/machine-learning/assistant/guides/learn-mode).
- Explore [Query data](/docs/grafana-cloud/machine-learning/assistant/guides/querying) workflows.
- Learn about [Navigate Grafana resources](/docs/grafana-cloud/machine-learning/assistant/guides/navigation).