--- title: "Grafana Cloud features | Grafana Cloud documentation" description: "Compare Grafana Cloud features by account type." --- > For a curated documentation index, see [llms.txt](/llms.txt). For the complete documentation index, see [llms-full.txt](/llms-full.txt). # Grafana Cloud features Grafana Cloud includes the following features across Cloud Free, Cloud Pro, and contracted Cloud accounts. For general pricing information on Grafana Cloud account types, refer to [Grafana Cloud pricing](/pricing/). > Note > > Certain Support features require an annual commitment, such as onboarding and technical troubleshooting, access to a customer success manager, and professional services. ## Key features Expand table | Key features | Cloud Free | Cloud Pro | Contracted Cloud plans | |-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|----------------------------|------------------------| | **Metrics retention** | 14 days | 13 months | 13 months | | **Logs/traces/profiles retention** | 14 days | 30 days | 30 days | | **Stacks**
A Stack is made up of a Grafana, Prometheus, Graphite, Loki, and an Alert instance. | 1 | 3 | 3 | | **Alerting** | Yes | Yes | Yes | | **Grafana IRM** | Yes | Yes | Yes | | **Frontend observability** | Yes | Yes | Yes | | **Synthetic monitoring**
Synthetic monitoring is a black box monitoring solution provided as part of Grafana Cloud. It provides insight into how your applications and services are behaving from an external point of view. | Yes | Yes | Yes | | **Reporting and export** | Yes | Yes | Yes | | **SSO/SAML/LDAP/SCIM** | Yes | Yes | Yes | | **Data source permissions** | Yes | Yes | Yes | | **Query caching** | Yes | Yes | Yes | | **Grafana Machine Learning** | Yes | Yes | Yes | | **Access to all Enterprise plugins** | Yes | Add on: Enterprise plugins | Yes | | **Role-based access control (RBAC)** | Yes | Yes | Yes | | **Enhanced LDAP** | Yes | No | Yes | | **Audit logging** | Yes | Yes | Yes | | **Team sync** | Yes | Yes | Yes | ## Managed features Expand table | Managed features | Cloud Free | Cloud Pro | Contracted Cloud plans | |----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|-----------|------------------------| | **Dashboards**
Construct the right queries and customize display properties to create personalized dashboard. | 10 | Unlimited | Unlimited | | **Stacks**
An instance with Grafana, Prometheus, Graphite, Loki, and Alerting. | 1 | 3 | 3 | | **Metrics cardinality management**
Analyze metrics usage with cardinality management dashboards [here](/docs/grafana-cloud/billing-and-usage/control-prometheus-metrics-usage/cardinality-management/). | Yes | Yes | Yes | | **Adaptive metrics**
Learn how to manage metrics costs via adaptive metrics [here](/docs/grafana-cloud/data-configuration/metrics/manage-metrics-costs-via-adaptive-metrics/). | | | | | **Synthetic monitoring**
Gain insight into how your applications and services are behaving from an external point of view. | Yes | Yes | Yes | | **Grafana Machine Learning**
Create predictions of the current or future state of your systems. | Yes | Yes | Yes | | **Alerts**
Create, manage, and silence all of your alerts with one UI. | Yes | Yes | Yes | | **Alertmanager**
Alerting rules, rule evaluation, and integrated outputs. | Yes | Yes | Yes | | \*\*Grafana Agent (deprecated)
A telemetry collector for sending metric, log, and trace data. | Yes | Yes | Yes | | **Grafana Alloy**
A vendor-neutral distribution of the OpenTelemetry (OTel) Collector. | Yes | Yes | Yes | | **Panels**
Display your data, any way you want. | Yes | Yes | Yes | | **Share dashboards and panels**
Share with other users within an organization, publicly on the web. | Yes | Yes | Yes | | **Library panel**
Create reusable panels. | Yes | Yes | Yes | | **Linking**
Create shortcuts to other dashboards, panels, and even external websites. | Yes | Yes | Yes | | **Transformations**
Rename, summarize, combine, and perform calculations across different queries and data sources. | Yes | Yes | Yes | | **Variables**
Use variables in metric queries and in panel titles. | Yes | Yes | Yes | | **Explore**
Focus on the query that drives your panels and dashboards. | Yes | Yes | Yes | | **Exemplars**
Specific trace representative of a repeated pattern of data in a given time interval. | Yes | Yes | Yes | | **LogQL**
A log query language based on PromQL. | Yes | Yes | Yes | | **Loki query editor** | Yes | Yes | Yes | | **Log browser**
Navigate through your list of labels and values to construct a query. | Yes | Yes | Yes | | **Log queries** | Yes | Yes | Yes | | **Log context**
Investigate the log messages that came before and after the log messages. | Yes | Yes | Yes | | **Live tailing**
Loki supports live tailing, which displays logs in real time. Supported in Explore. | Yes | Yes | Yes | | **PromQL** | Yes | Yes | Yes | | **Prometheus alerting UI**
Edit Mimir Alertmanager rules through the UI. | Yes | Yes | Yes | | **Recorded queries**
Use recorded queries to turn real-time queries against data sources to visualize changes over time. | Yes | Yes | Yes | | **Query tracing**
Query and display traces from Tempo using Explore. | Yes | Yes | Yes | | **Upload JSON trace file** | Yes | Yes | Yes | | **Linking trace ID from logs**
Link to Tempo traces from logs in Loki or Elastic. | Yes | Yes | Yes | ## Visualize and monitor Expand table | Visualize and monitor | Cloud Free | Cloud Pro | Contracted Cloud plans | |--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|--------------------------------|------------------------| | **Integrations: out-of-the-box dashboards**
Integrations bundle Grafana Agent, tailored Grafana dashboards, and alerting defaults. | Yes | Yes | Yes | | **Prometheus Exporter quickstarts**
Transform metrics from specific sources into a format that can be ingested by Prometheus. | Yes | Yes | Yes | | **Community-created plugins** | Yes | Yes | Yes | | **Grafana Labs-created plugins** | Yes | Yes | Yes | | **Enterprise plugins**
Access to official Enterprise plugins from Grafana Labs such as Splunk, New Relic, AppDynamics, Oracle, Dynatrace, ServiceNow, Datadog, Snowflake, and more. | Yes | Add-on: all enterprise plugins | Yes | | **Data source plugins**
Configure a data source plugin to immediately use the data in any of your existing dashboards. | Yes | Yes | Yes | | **App plugins**
App plugins like the Prometheus app and Kubernetes Monitoring bundle data sources and panels to provide a cohesive experience. | Yes | Yes | Yes | | **Panel plugins**
Add new types of visualizations to your dashboard, such as maps, clocks, pie charts, lists, and more. | Yes | Yes | Yes | | **Plugins platform**
Use tooling, documentation, and components to create plugins. | Yes | Yes | Yes | | **Plugin catalog**
Manage plugins from within Grafana: Install, update, and uninstall plugins without requiring a server restart. | Yes | Yes | Yes | ## Frontend observability Expand table | Frontend observability | Cloud Free | Cloud Pro | Contracted Cloud plans | |------------------------------------------------------------------------------------------------------------|------------|-----------|------------------------| | **Web Vitals**
Critical metrics for quantifying web experience. | Yes | Yes | Yes | | **Error tracking** | Yes | Yes | Yes | | **Session analysis**
Track user actions inside user sessions. | Yes | Yes | Yes | | **Front-to-backend visibility**
Frontend-to-backend visibility when integrating with OpenTelemetry. | Yes | Yes | Yes | ## k6 testing Expand table | k6 testing | Cloud Free | Cloud Pro | Contracted Cloud plans | |-------------------------|--------------|----------------------|------------------------| | **Max VUs** | 100 per test | 25k per test | 25k per test | | **Max Browser VUs** | 10 per test | 1k per test | 1k per test | | **Test duration** | 1 hour | 12 hours | 12 hours | | **Concurrent tests** | 1 | 10 | 25 | | **Data retention** | 14 days | 30 days | 180 days | | **Saved tests** | 5 | 25 | 100 | | **Load zones** | 1 | 10 | 10 | | **Private load zones** | 1 | 3 | 10 | | **Usage reports** | Yes | Yes | Yes | | **PDF reports** | Yes | Yes | Yes | | **Audit trail** | Yes | Yes | Yes | | **Static IP addresses** | No | $30/IP address/month | $30/IP address/month | ## Incident Response & Management Expand table | Incident Response & Management | Cloud Free | Cloud Pro | Contracted Cloud plans | |-----------------------------------------------------------------------------|------------|-----------|------------------------| | **OnCall Alert Groups** | Yes | Yes | Yes | | **OnCall Escalation Chains** | Yes | Yes | Yes | | **OnCall scheduling**
Terraform, iCal, and web-based. | Yes | Yes | Yes | | **OnCall integrations**
Slack, Microsoft Teams, and Telegram. | Yes | Yes | Yes | | **OnCall notifications**
SMS and phone calls. | Yes | Yes | Yes | | **OnCall Mobile App** | Yes | Yes | Yes | | **OnCall webhooks** | Yes | Yes | Yes | | **Incidents**
Declare, Drilldown, view, and contribute to incidents. | Yes | Yes | Yes | | **Incident**
Work with Slack and Microsoft Teams. | Yes | Yes | Yes | | **Incident integrations**
Google, Snow, GitHub, Jira, and Zoom. | Yes | Yes | Yes | | **Incident API access** | Yes | Yes | Yes | | **Incident webhooks** | Yes | Yes | Yes | ## Collaboration and usage Expand table | Collaboration and usage | Cloud Free | Cloud Pro | Contracted Cloud plans | |-----------------------------------------------------------------------------------------------------------------------------------------------|------------|-----------|------------------------| | **A global view of metrics**
Perform queries that aggregate metrics across multiple Prometheus instances and long-term storage. | Yes | Yes | Yes | | **Usage insights**
Quickly view system utilization and determine if, how, and by whom the data is being utilized. | Yes | Yes | Yes | | **Reporting**
Automatically generate PDFs from any of your dashboards and have Grafana email them to interested parties on a schedule. | Yes | Yes | Yes | | **Custom branding (white labeling)**
Replace the Grafana brand and logo with your own corporate brand and logo. | No | No | Yes | | **Team sync**
Sync between your auth provider’s teams and your teams. | Yes | Yes | Yes | ## Security and governance Expand table | Security and governance | Cloud Free | Cloud Pro | Contracted Cloud plans | |-------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|-----------|------------------------| | **Administration UI**
Create and manage instances, access policies, and tokens via UI and/or API. | Yes | Yes | Yes | | **Compliance**
SOC2, ISO 27001, PCI, GDPR, and CSA. | Yes | Yes | Yes | | **Manage users and permissions**
Assign roles that govern what permissions a user has. | Yes | Yes | Yes | | **Dashboard and folder permissions**
Assign and remove permissions for organization roles, users, and teams for specific dashboards and dashboard folders. | Yes | Yes | Yes | | **Data source permissions**
Grant and restrict access for users to query a data source. | Yes | Yes | Yes | | **LDAP**
Allow Grafana users to log in with their LDAP credentials. | Yes | Yes | Yes | | **Query caching**
Cache the results of backend data source queries to eliminate unnecessary duplicate queries and reduce dashboard load times. | Yes | Yes | Yes | | **SAML**
Allow users to log in by using an external SAML 2.0 Identity Provider (IdP). | Yes | Yes | Yes | | **Audit logs**
Keep a record of user actions to manage and mitigate suspicious activity and meet compliance requirements. | Yes | Yes | Yes | | **Centralized authentication (OAuth2)**
Configure many different OAuth2 authentication services. | Yes | Yes | Yes | | **Enhanced LDAP sync**
Configure to actively sync users with LDAP servers in the background. | Yes | No | Yes | | **Vault integration**
If you manage your secrets with Hashicorp Vault, you can use them for configuration and provisioning. | No | No | Yes | | **Role-based access control (RBAC)** | Yes | Yes | Yes | ## Availability and scalability Expand table | Availability and scalability | Cloud Free | Cloud Pro | Contracted Cloud plans | |--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|----------------------------------------------------------|------------------------------------| | **Customizable long-term retention** | No | Extended retention options available for logs and traces | Customized according to your needs | | **Flexible region choice**
More than [15 regions available](/docs/grafana-cloud/account-management/regional-availability/). | Yes | Yes | Yes | | **SLA**
99.5% SLA | Yes | Yes | Yes | | **Zero-downtime upgrades**
Automatic upgrades that alleviate the need for maintenance. | Yes | Yes | Yes | | **Fully-managed deployment**
Grafana Labs handles the scalability and availability of your observability platform, including instant upgrades, security patches, and backups. | Yes | Yes | Yes | ## Support Expand table | Support | Cloud Free | Cloud Pro | Cloud Advanced (Monthly) | Cloud Advanced (Contracted) | |---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|-------------|----------------------------|-----------------------------| | **Onboarding and technical troubleshooting**

Support helps you get started with Grafana Cloud and troubleshoot issues you run into while using Grafana Cloud. | No | Yes | Yes | Yes | | **Community support**

Ask questions, request help, and discuss all things Grafana. | Yes | Yes | Yes | Yes | | **Account manager**

Fully bi-directional communications: customer ticketing, service desks, ChatOps, and mobile. Annual commitment required. | No | No | Annual commitment required | Yes | | **Support**

Access to the Grafana Labs team. Cloud Pro is email only. Cloud Advanced is email plus the option to schedule a virtual meeting. Annual commitment required. | No | 24x5, Email | 24x7, Email | 24x7, Email, Call | | **Grafana Labs training / professional services**

Choose a prepared course or craft a custom training specifically for your team. Virtual and on-site visits are both available. | No | No | Annual commitment required | Yes | Refer also to [Understand contract frameworks and pricing terms](/docs/grafana-cloud/cost-management-and-billing/understand-your-invoice/contract-pricing-terms/) and [Usage limits](/docs/grafana-cloud/cost-management-and-billing/understand-your-invoice/usage-limits/).