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Alerts and IRM

IRM

Manage incidents

Customize incident response

Grafana Cloud

Last reviewed: March 4, 2026

Customize incident response process

Grafana IRM provides customizable incident settings that let you tailor your incident response workflow to match your organization’s processes and terminology. By configuring these settings, you can standardize your incident management process and ensure consistency across teams.

Before you begin

To configure incident settings in Grafana IRM, you need:

A Grafana Cloud account with Admin permissions
Access to the Grafana IRM application and an understanding of your incident response process.

Access incident settings

You can review and update incident settings at any time.

In the Grafana Cloud main menu, go to IRM > Settings.
Select the Incidents tab.

Configure incident response settings
Configure incident severity levels, statuses, roles, and custom fields in Grafana IRM.
Customize incident channel prefixes
Configure incident channel prefixes in Grafana IRM
Configure incident announcements
Configure incident announcements in Slack to keep your team informed during critical events
Configure incident briefings
Configure incident briefings in Grafana IRM to automatically post standardized information into new incident Slack channels
Private incidents
Learn how to use private incidents for sensitive situations in Grafana IRM.