Grafana Cloud fundamentalsUse the Cloud Portal to manage your Grafana Cloud account

Use the Cloud Portal to manage your Grafana Cloud account

When you log in to and click My Account you are taken to the Cloud Portal. The Cloud Portal is where you view and manage everything related to your Grafana Cloud account. The landing page gives you a preview of the different services associated with your account and organization. A menu on the left side provides links for licenses, security tools, support, billing information, and organization management.

Cloud Portal
Cloud Portal

The rest of this page will explain the features of the Cloud Portal. What you are able to see and do depends on the permissions granted to your user account. See Grafana Cloud roles and permissions for more information.

Account types and support: What you see also depends on the type of account you have. There are three types of Grafana Cloud accounts, each with different features. Along with features, the different account types include differing levels of support. Because there are different account types available for Grafana Cloud, there are also different levels of Grafana Cloud support available.


Resetting your password

To reset the password for your Grafana Cloud account, see Reset Password.

The top header

Across the top of the Cloud Portal is a blue bar. On the left, you can expand a dropdown menu to show all of the accounts associated with the email address you used to log in.

Cloud Portal
Cloud Portal

Click User Settings to the right on the header to change your name, your username, update your email, add an avatar, and change your password. Note that by default the page is open to the Settings tab.

Click the Authorized Apps tab to view and manage a list of applications which you have authorized to access your Grafana Cloud Account.

Click Log Out to exit the portal.

Your Grafana Cloud Stack

The main section of the page shows your currently selected Stack. A Stack is made up of a Grafana, Prometheus, Graphite, Loki, and an Alert instance. The screenshot at the top of this page also shows a beta Tempo service in the Stack that is shown. These services are grouped together into a Stack to make management easier, especially for customers who want to create multiple stacks within a single account.

  • Free accounts are not able to create or delete individual services from a Stack and are limited to one Stack.

  • Pro accounts are allowed to create up to three Stacks by default. Reach out to us about Grafana Cloud Advanced if you would like to add additional stacks to your account.

  • Advanced accounts will be configured to the needs of the customer according to agreed-upon terms.

  • Choose the region your stack is located in, for example, the United States, Australia, or Europe.

To view your Grafana Cloud dashboard, click Log In from the Grafana service box in your current Stack.

Use the buttons in each service box to view details and configure services.

Below the Stack section you will find information about the account’s subscription. Click Manage Subscription to make changes. This is the same as clicking Manage Subscription in the sidebar.

The Overview sidebar

At the left side of the main portal page there is an Overview menu with several options.

  • Grafana Cloud: Add a new Stack or switch from the stack you have open to another one.

  • Grafana Enterprise: This section enables enterprise customers to view and manage licenses.

  • Support: Clicking Open a Ticket does the same thing as the Open a Support Ticket button at the top of the page. In both cases, a pop-up window appears where you can enter details and create a support ticket. Please note that support for Free accounts is limited, as described in the Grafana Cloud support page. Click Tickets to view open support tickets.

  • Billing: View invoices, manage credit cards, and manage your subscription.

  • Org Settings: Manage any plugins and dashboards you have created for your organization. Manage members you have added and their permissions. Manage your account settings like the organization name and billing address.

Common questions and issues

This section lists several common questions and their answers.

If you encounter a problem or have a question that is not answered below, click Open a Support Ticket from the Cloud Portal.

About the admin user

On a self-hosted instance of Grafana, you have a Grafana Server Admin user.

This is not available on Grafana Cloud. For details about Grafana Cloud user roles and permissions, see User account roles and permissions

Automatically provisioned data sources randomly breaking

It is common for metrics data sources to be automatically provisioned on a Grafana instance. If the API key or other configuration parameter is modified subsequently, the provisioning mechanism will overwrite changes on the next instance restart.

If this happens, open a support request to delete the provisioning files.

For details about this mechanism, see also: Datasources provisioning

NOTE: To view the list of source IPs on the allow-list, see allow-list.