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Grafana Cloud

Grafana Cloud features

Grafana Cloud includes the following features across Cloud Free, Pro, and Advanced plans.

Note

Certain Support features require an annual commitment, such as onboarding and technical troubleshooting, access to a customer success manager, and professional services.

Key features

Key featuresCloud FreeCloud ProCloud Advanced
Metrics retention14 days13 months13 months
Logs/traces/profiles retention14 days30 days30 days
Stacks
A Stack is made up of a Grafana, Prometheus, Graphite, Loki, and an Alert instance.
133
AlertingYesYesYes
Grafana IRMYesYesYes
Frontend observabilityYesYesYes
Synthetic monitoring
Synthetic monitoring is a black box monitoring solution provided as part of Grafana Cloud. It provides insight into how your applications and services are behaving from an external point of view.
YesYesYes
Reporting and exportYesYesYes
SSO/SAML/LDAPYesYesYes
Data source permissionsYesYesYes
Query cachingYesYesYes
Grafana Machine LearningYesYesYes
Access to all Enterprise pluginsYesAdd on: Enterprise pluginsYes
Role-based access control (RBAC)YesYesYes
Enhanced LDAPYesNoYes
Audit loggingYesNoYes
Team syncYesNoYes

Managed features

Managed featuresCloud FreeCloud ProCloud Advanced
Dashboards
Construct the right queries and customize display properties to create personalized dashboard.
10UnlimitedUnlimited
Stacks
An instance with Grafana, Prometheus, Graphite, Loki, and Alerting.
133
Metrics cardinality management
Analyze metrics usage with cardinality management dashboards here.
YesYesYes
Adaptive metrics
Learn how to manage metrics costs via adaptive metrics here.
Synthetic monitoring
Gain insight into how your applications and services are behaving from an external point of view.
YesYesYes
Grafana Machine Learning
Create predictions of the current or future state of your systems.
YesYesYes
Alerts
Create, manage, and silence all of your alerts with one UI.
YesYesYes
Alertmanager
Alerting rules, rule evaluation, and integrated outputs.
YesYesYes
**Grafana Agent (deprecated)
A telemetry collector for sending metric, log, and trace data.
YesYesYes
Grafana Alloy
A vendor-neutral distribution of the OpenTelemetry (OTel) Collector.
YesYesYes
Panels
Display your data, any way you want.
YesYesYes
Share dashboards and panels
Share with other users within an organization, publicly on the web.
YesYesYes
Library panel
Create reusable panels.
YesYesYes
Linking
Create shortcuts to other dashboards, panels, and even external websites.
YesYesYes
Transformations
Rename, summarize, combine, and perform calculations across different queries and data sources.
YesYesYes
Variables
Use variables in metric queries and in panel titles.
YesYesYes
Explore
Focus on the query that drives your panels and dashboards.
YesYesYes
Exemplars
Specific trace representative of a repeated pattern of data in a given time interval.
YesYesYes
LogQL
A log query language based on PromQL.
YesYesYes
Loki query editorYesYesYes
Log browser
Navigate through your list of labels and values to construct a query.
YesYesYes
Log queriesYesYesYes
Log context
Investigate the log messages that came before and after the log messages.
YesYesYes
Live tailing
Loki supports live tailing, which displays logs in real time. Supported in Explore.
YesYesYes
PromQLYesYesYes
Prometheus alerting UI
Edit Mimir Alertmanager rules through the UI.
YesYesYes
Recorded queries
Use recorded queries to turn real-time queries against data sources to visualize changes over time.
YesYesYes
Query tracing
Query and display traces from Tempo using Explore.
YesYesYes
Upload JSON trace fileYesYesYes
Linking trace ID from logs
Link to Tempo traces from logs in Loki or Elastic.
YesYesYes

Visualize and monitor

Visualize and monitorCloud FreeCloud ProCloud Advanced
Integrations: out-of-the-box dashboards
Integrations bundle Grafana Agent, tailored Grafana dashboards, and alerting defaults.
YesYesYes
Prometheus Exporter quickstarts
Transform metrics from specific sources into a format that can be ingested by Prometheus.
YesYesYes
Community-created pluginsYesYesYes
Grafana Labs-created pluginsYesYesYes
Enterprise plugins
Access to official Enterprise plugins from Grafana Labs such as Splunk, New Relic, AppDynamics, Oracle, Dynatrace, ServiceNow, Datadog, Snowflake, and more.
YesAdd-on: all enterprise pluginsYes
Data source plugins
Configure a data source plugin to immediately use the data in any of your existing dashboards.
YesYesYes
App plugins
App plugins like the Prometheus app and Kubernetes Monitoring bundle data sources and panels to provide a cohesive experience.
YesYesYes
Panel plugins
Add new types of visualizations to your dashboard, such as maps, clocks, pie charts, lists, and more.
YesYesYes
Plugins platform
Use tooling, documentation, and components to create plugins.
YesYesYes
Plugin catalog
Manage plugins from within Grafana: Install, update, and uninstall plugins without requiring a server restart.
YesYesYes

Frontend observability

Fontend observabilityCloud FreeCloud ProCloud Advanced
Web Vitals
Critical metrics for quantifying web experience.
YesYesYes
Error trackingYesYesYes
Session analysis
Track user actions inside user sessions.
YesYesYes
Front-to-backend visibility
Frontend-to-backend visibility when integrating with OpenTelemetry.
YesYesYes

k6 testing

k6 testingCloud FreeCloud ProCloud Advanced
Max VUs100 per test1k per test50k per test
Test duration1 hour12 hours12 hours
Data retention14 days30 days180 days
Saved tests52550
Load zones11010
Usage reportsYesYesYes
PDF reportsYesYesYes
Private load zones1310
Static IP addressesNo$30/IP address/month$30/IP address/month

Incident Response & Management

Incident Response & ManagementCloud FreeCloud ProCloud Advanced
OnCall Alert GroupsYesYesYes
OnCall Escalation ChainsYesYesYes
OnCall scheduling
Teraform, ical, and web-based.
YesYesYes
OnCall integrations
Slack, Microsoft Teams, and Telegram.
YesYesYes
OnCall notifications
SMS and phone calls.
YesYesYes
OnCall Mobile AppYesYesYes
OnCall webhooksYesYesYes
Incidents
Declare, drilldown, view, and contribute to incidents.
YesYesYes
Incident
Work with Slack and Microsoft Teams.
YesYesYes
Incident integrations
Google, Snow, GitHub, Jira, and Zoom.
YesYesYes
Incident API accessYesYesYes
Incident webhooksYesYesYes

Collaboration and usage

Collaboration and usageCloud FreeCloud ProCloud Advanced
A global view of metrics
Perform queries that aggregate metrics across multiple Prometheus instances and long-term storage.
YesYesYes
Usage insights
Quickly view system utilization and determine if, how, and by whom the data is being utilized.
YesYesYes
Reporting
Automatically generate PDFs from any of your dashboards and have Grafana email them to interested parties on a schedule.
YesYesYes
Custom branding (white labeling)
Replace the Grafana brand and logo with your own corporate brand and logo.
NoNoYes
Team sync
Sync between your auth provider’s teams and your teams.
YesNoYes

Security and governance

Security and governanceCloud FreeCloud ProCloud Advanced
Administration UI
Create and manage instances, access policies, and tokens via UI and/or API.
YesYesYes
Compliance
SOC2, ISO 27001, PCI, GDPR, and CSA.
YesYesYes
Manage users and permissions
Assign roles that govern what permissions a user has.
YesYesYes
Dashboard and folder permissions
Assign and remove permissions for organization roles, users, and teams for specific dashboards and dashboard folders.
YesYesYes
Data source permissions
Grant and restrict access for users to query a data source.
YesYesYes
LDAP
Allow Grafana users to log in with their LDAP credentials.
YesYesYes
Query caching
Cache the results of backend data source queries to eliminate unnecessary duplicate queries and reduce dashboard load times.
YesYesYes
SAML
Allow users to log in by using an external SAML 2.0 Identity Provider (IdP).
YesYesYes
Audit logs
Keep a record of user actions to manage and mitigate suspicious activity and meet compliance requirements.
YesNoYes
Centralized authentication (OAuth2)
Configure many different OAuth2 authentication services.
YesYesYes
Enhanced LDAP sync
Configure to actively sync users with LDAP servers in the background.
YesNoYes
Vault integration
If you manage your secrets with Hashicorp Vault, you can use them for configuration and provisioning.
NoNoYes
Role-based access control (RBAC)
YesYesYes

Availability and scalability

Availability and scalabilityCloud FreeCloud ProCloud Advanced
Customaizable long-term retentionNo_ 13 months metrics
_ 30 days logs and traces
Customized according to your needs
Flexible region choice
More than 15 regions available.
YesYesYes
SLA
99.5% SLA
YesYesYes
Zero-downtime upgrades
Automatic upgrades that alleviate the need for maintenance.
YesYesYes
Fully-managed deployment
Grafana Labs handles the scalability and availability of your observability platform, including instant upgrades, security patches, and backups.
YesYesYes

Support

SupportCloud FreeCloud ProCloud Advanced
Onboarding and technical troubleshooting
Support help you get started with Grafana Cloud and troubleshoot issues you run into while using Grafana Cloud.
NoYesAnnual commitment required
Community support
Ask questions, request help, and discuss all things Grafana.
YesYesYes
Customer success manager
Fully bi-directional communications: customer ticketing, service desks, chatops, and mobile. Annual commitment required.
NoNoAnnual commitment required
Support
Access to the Grafana Labs team. Cloud Pro is email only. Cloud Advanced is email plus the option to schedule a virtual meeting. Annual commitment required
No8x524x7
Grafana Labs training / professional services
Choose a prepared course or craft a custom training specifically for your team. Virtual and on-site visits are both available.
NoYesAnnual commitment required

Refer also to Understand contract frameworks and pricing terms and Usage limits.