Documentation Grafana Cloud Cost Management and Billing Manage invoices Understand your invoice IRM invoice

Understand your Grafana Cloud IRM invoice

Grafana Cloud Incident Response & Management (IRM) is a paid add-on that helps you detect, respond, and learn from incidents.

Grafana Cloud Incident Response & Management (IRM) is billed based on monthly active IRM users.

Active usage definition

An active IRM user is defined as a user who is included in OnCall schedules or escalation chains or performs any of the following actions:

• Change the status of an alert group or OnCall configuration
• Received a page or paged another user
• Created, edited, or updated an incident