---
title: "Understand your Grafana Cloud IRM invoice | Grafana Cloud documentation"
description: "Explanation of Grafana Cloud IRM billing and packaging"
---

# Understand your Grafana Cloud IRM invoice

Grafana Cloud Incident Response & Management (IRM) is a paid add-on that helps you detect, respond, and learn from incidents.

Grafana Cloud Incident Response & Management (IRM) is billed based on monthly active IRM users.

## Active usage definition

An active IRM user is defined as a user who is included in OnCall schedules or escalation chains or performs any of the following actions:

- Change the status of an alert group or OnCall configuration
- Received a page or paged another user
- Created edited, or updated an incident

## IRM packaging

Grafana Cloud offers different IRM plans to meet your team’s specific needs. The available plans are as follows:

**IRM paid plans**

Refer to the [Grafana Cloud pricing page](/products/cloud/pricing/#incident-response) for details on the IRM paid plans.

### Choosing the right IRM plan

To determine the best IRM plan for your team, consider the following recommendations:

**IRM in Cloud Free** Suitable for small teams with three or fewer monthly active users. If your usage of metrics, logs, traces, and k6 falls within the Grafana Cloud Free tier, this plan provides a comprehensive IRM solution without any limitations.

**IRM Paid plans** If you require a robust IRM solution and need to scale beyond three active users, you can sign up for a Grafana Cloud paid plan and begin using IRM at scale.