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Find and read your invoice

This page covers where your invoice lives, who receives it, and how to interpret what you see. For how each product is billed and what its unit of measure means, refer to Pricing and usage.

Find your invoice

Review invoices for Grafana Cloud services in the Grafana Cloud account portal:

  1. Go to your Cloud Portal.
  2. From the left menu, select Billing > Invoice history.
  3. Select an invoice.

The most recent invoice is listed first, and you can download it as a PDF or CSV file. Refer to the Plan details page to confirm your plan type and terms.

If you subscribe to Grafana Cloud through a marketplace provider such as AWS, Azure, or Google Cloud, refer to your cloud service provider account portal for invoice details.

To check your charges against your usage, refer to Reconcile invoices.

Set an email to receive billing invoices

  1. Go to your Cloud Portal.
  2. From the left menu, select Members.
  3. Select Update for the member who should receive invoices.
  4. Set Receive billing email to Yes and select Update Membership.

Note

If you subscribe to Grafana Cloud through a marketplace provider such as AWS, Azure, or Google Cloud, configure billing notifications in your cloud service provider portal instead of the Grafana Cloud account portal.

Review current-month estimates

Detailed activity for monthly usage and estimated billable cost is available in the Cost Management and Billing app. You can also review it in the Grafana Cloud account portal under Billing > Current usage.

Data shown for the current month is an estimate until the month ends. Refer to Monitor usage.

For detailed information about user activity, refer to Usage Insights dashboards.

Common billing questions

What are active series?

An active series is a time series that receives new data points or samples. Shortly after you stop writing new data points to a time series, it’s no longer active. Refer to Metrics pricing.

What is DPM?

Data points per minute (DPM) is the number of data points sent per minute per series. Refer to Metrics pricing.

What is VUH?

A Virtual User Hour (VUH) is a user or thread emulated during a k6 test, rounded up to the next minute. Refer to Performance Testing pricing.

When does the billing cycle begin?

Usage is calculated per calendar month. The Billing/Usage dashboard displays estimates based on usage for the month so far.

Will I be billed during my 14-day unlimited usage trial?

No. Trial usage is never billed. When the trial completes, the account automatically moves to the Grafana Cloud Free plan.

Why don’t the total billable series decrease after I reduce active series?

The Total Billable Metrics Series panel displays the 95th percentile of the total active series sent and the total DPM across all active series. Billing on the 95th percentile forgives the top five percent of usage time in each calendar month, roughly the top 36 hours (0.05*720 = 36).

When metrics usage stays high for longer than 36 hours, that becomes the projected billable amount. Reducing usage therefore doesn’t greatly adjust the 95th percentile for the current calendar month. Refer to 95th percentile billing.

Why is billable series higher than active series?

Billable series can appear to lag for up to a month because of how billable monthly usage for metrics is calculated. To determine whether recent changes will reduce next month’s invoice, use your active series panels rather than your billable series panel.

Billable series are determined by the number of active series and the number of data points per minute, and usage is the maximum of the two:

text 
usage = max(active_series, total_dpm/1)

Use a 1-minute DPM as the global default and increase the scrape interval per job only where you need more graph resolution. Refer to Adjust your data points per minute.

Why aren’t the cardinality management dashboards displaying data?

The cardinality management dashboards visualize how metric names and labels are distributed across the time series you send. Their queries reference the last two hours of ingested metrics, so an empty dashboard usually means no data has been received in that window. Refer to Analyze metrics usage with cardinality management dashboards.