Grafana Cloud

Jinja2 templating

Grafana OnCall can integrate with any monitoring system that can send alerts via webhooks with JSON payloads. By default, webhooks deliver raw JSON payloads. When Grafana OnCall receives an alert and parses its payload, a default pre-configured alert template is applied to modify the alert payload to be more human-readable. These alert templates are customizable for any integration. Templates are also used to notify different escalation chains based on the content of the alert payload.

Alert payload

Alerts received by Grafana OnCall contain metadata as keys and values in a JSON object. The following is an example of an alert which was initiated by Grafana Alerting, and received by Grafana OnCall:

  "dashboardId": 1,
  "title": "[Alerting] Panel Title alert",
  "message": "Notification Message",
  "evalMatches": [
      "value": 1,
      "metric": "Count",
      "tags": {}
  "imageUrl": "",
  "orgId": 1,
  "panelId": 2,
  "ruleId": 1,
  "ruleName": "Panel Title alert",
  "ruleUrl": "http://localhost:3000/d/hZ7BuVbWz/test-dashboard?fullscreen\u0026edit\u0026tab=alert\u0026panelId=2\u0026orgId=1",
  "state": "alerting",
  "tags": {
    "tag name": "tag value"

In Grafana OnCall every alert and alert group have the following fields:

  • Title, Message and Image Url for each notification method (Web, Slack, Ms Teams, SMS, Phone, Email, etc.)
  • Grouping Id - unique identifier for each non-resolved alert group
  • Resolved by source
  • Acknowledged by source
  • Source link

The JSON payload is converted to OnCall fields. For example:

  • {{ payload.title }} -> Title
  • {{ payload.message }} -> Message
  • {{ payload.imageUrl }} -> Image Url

The result is that each field of the alert in OnCall is now mapped to the JSON payload keys. This also true for the alert behavior:

  • {{ payload.ruleId }} -> Grouping Id
  • {{ 1 if payload.state == 'OK' else 0 }} -> Resolve Signal

Grafana OnCall provides pre-configured default Jinja templates for supported integrations. If your monitoring system is not in the Grafana OnCall integrations list, you can create a generic webhook integration, send an alert, and configure your templates.

Types of templates

Alert templates allow you to format any alert fields recognized by Grafana OnCall. You can customize default alert templates for all the different notification methods. For more advanced customization, use Jinja templates.

Routing template

  • Routing Template - used to route alerts to different Escalation Chains based on alert content (conditional template, output should be True)

    Note: For conditional templates, the output should be True to be applied, for example {{ True if payload.state == 'OK' else False }}

Appearance templates

How alerts are displayed in the UI, messengers, and notifications

  • Title, Message, Image url for Web
  • Title, Message, Image url for Slack
  • Title, Message, Image url for MS Teams
  • Title, Message, Image url for Telegram
  • Title for SMS
  • Title for Phone Call
  • Title, Message for Email
  • Title, Message for Mobile app push notifications

Behavioral templates

  • Grouping Id - applied to every incoming alert payload after the Routing Template. It can be based on time, alert content, or both. If the resulting grouping id matches an existing non-resolved alert group grouping id, the alert will be grouped accordingly. Otherwise, a new alert group will be created

  • Autoresolution - used to auto-resolve alert groups with status Resolved by source (Conditional template, output should be True)

  • Auto acknowledge - used to auto-acknowledge alert groups with status Acknowledged by source (Conditional template, output should be True)

  • Source link - Used to customize the URL link to provide as the “source” of the alert.

    Note: For conditional templates, the output should be True to be applied, for example {{ True if payload.state == 'OK' else False }}

Pro Tip: As a best practice, add Playbooks, Useful links, or Checklists to the alert message.

How to edit templates

  1. Open the Integration page for the integration you want to edit 1`. Click the Edit button for the Templates Section. Now you can see previews of all templates for the Integration
  2. Select the template you want to edit and click the Edit button to the right to the template name. The template editor will open. The first column is the example alert payload, second column is the Template itself, and third column is used to view rendered result.
  3. Select one of the Recent Alert groups for the integration to see its latest alert payload. If you want to edit this payload, click the Edit button right to the Alert Group Name.
  4. Alternatively, you can click Use custom payload and write your own payload to see how it will be rendered
  5. Press Control + Enter in the editor to see suggestions
  6. Click Cheatsheet in the second column to get some inspiration.
  7. If you edit Messenger templates, click Save and open Alert Group in ChatOps to see how the alert will be rendered in the messenger, right in the messenger (Only works for an Alert Group that exists in the messenger)
  8. Click Save to save the template

Advanced Jinja templates

Grafana OnCall uses the Jinja templating language to format alert groups for the Web, Slack, phone calls, SMS messages, and more. As a result, you can decide what you want to see when an alert group is triggered, as well as how it should be presented.

Jinja2 offers simple but multi-faceted functionality by using loops, conditions, functions, and more.

NOTE: Every alert from a monitoring system comes in the key/value format.

Grafana OnCall has rules about which of the keys match to: __title, message, image, grouping, and auto-resolve__.


Monitoring systems can send an array of values. In this example, you can use Jinja to iterate and format the alert using a Grafana example:

 {% for evalMatch in payload.evalMatches -%}
 `{{ evalMatch['metric'] }}: '{{ evalMatch['value'] -}}'`{{ " " }}
 {%- endfor %}


You can add instructions if an alert comes from a specified Grafana alert rule:

{% if  payload.ruleId == '1' -%}
*Alert TODOs*
1. Get acess to the container
        kubectl port-forward service/example 3000:80
2. Check for the exception.
3. Open the container and reload caches.
4. Click Custom Button `Send to Jira`
{%- endif -%}

Built-in Jinja functions

Jinja2 includes built-in functions that can also be used in Grafana OnCall. For example:

{{ payload | tojson_pretty }}

Built-in functions:

  • abs
  • capitalize
  • trim
  • You can see the full list of Jinja built-in functions on github here

Functions added by Grafana OnCall

  • time - current time
  • tojson - dumps a structure to JSON
  • tojson_pretty - same as tojson, but prettified
  • iso8601_to_time - converts time from iso8601 (2015-02-17T18:30:20.000Z) to datetime
  • datetimeformat - converts datetime to string according to strftime format codes (%H:%M / %d-%m-%Y by default)
  • datetimeformat_as_timezone - same as datetimeformat, with the inclusion of timezone conversion (UTC by default)
    • Usage example: {{ payload.alerts.startsAt | iso8601_to_time | datetimeformat_as_timezone('%Y-%m-%dT%H:%M:%S%z', 'America/Chicago') }}
  • datetimeparse - converts string to datetime according to strftime format codes (%H:%M / %d-%m-%Y by default)
  • regex_replace - performs a regex find and replace
  • regex_match - performs a regex match, returns True or False
    • Usage example: {{ payload.ruleName | regex_match(".*") }}
  • b64decode - performs a base64 string decode
    • Usage example: {{ | b64decode }}
  • parse_json - parses a given json string to an object
    • Usage example: {{ ( | b64decode | parse_json).name }}