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Alerts and IRM

IRM

Set up

User profile

Grafana Cloud

Last reviewed: April 1, 2026

Configure your user profile

Grafana IRM uses your Grafana Cloud user profile together with IRM-specific settings to personalize your experience. This page covers the user-level settings you can configure to match your preferences and workflows.

Before you begin

You can view and manage your user profile and IRM user settings at any time.

To open your Grafana Cloud user profile:

Log in to your Grafana Cloud instance.
Click your user avatar.
Select Profile.

From your profile, click IRM settings to switch from your general Grafana settings to your IRM-specific settings.

Admins can also manage IRM settings on behalf of other users. To open another user’s IRM settings:

Go to IRM > Users.
Locate the user and click the menu icon (three dots).
Select Edit.

The user’s IRM settings open in a side drawer.

For more information, refer to Admin settings.

Set your Grafana Cloud preferences

Some IRM settings inherit values from your Grafana Cloud user profile. Review your Grafana Cloud preferences before you customize your IRM user settings.

Set your timezone

IRM displays time-related information, such as shift start times, based on your selected timezone. By default, IRM uses the timezone from your Grafana Cloud user profile. If you haven’t chosen a timezone, Grafana uses your browser’s local timezone.

To update your timezone:

Go to your Grafana Cloud profile.
Under Preferences, select your preferred timezone.
Click Save preferences.

IRM then uses your timezone consistently throughout the UI, including on-call schedule views, alert group timestamps, and shift swap times.

Set your week start

IRM uses your week start preference to order the days in your working hours editor. If you haven’t chosen a week start, Grafana uses Monday.

To update your week start:

Go to your Grafana Cloud profile.
Under Preferences, select your preferred Week start from the dropdown.
Click Save preferences.

Define custom working hours

Working hours let teammates see when you’re available. When you enable them, your working hours appear on schedule hover cards so others can quickly check whether you’re currently inside or outside your working hours.

Working hours are disabled by default. When you first enable them, Monday through Friday default to 09:00–17:00 and Saturday and Sunday are off. The order of days in the editor follows your Grafana Week start preference.

Enable working hours

To turn on working hours:

From your Grafana Cloud profile, click IRM settings.
Click the Working hours tab.
Toggle Enable working hours.

Customize your working hours

After you enable working hours, use the editor to set which days you work and the time ranges for each day.

Weekday row: Toggle each day on or off. New days default to 09:00–17:00.
Start and end times: Set whole hours for each day. Select 00:00 as the end time to run through midnight.
Add or remove time ranges: Add up to three non-overlapping time ranges per day, and remove extra time ranges with Remove this time range.
Copy to all active days: On the first day in the list, apply its time ranges to every other day that’s on.

Set up personal notifications

Personal notification rules control how and when you receive alert notifications. You can configure separate notification chains for default and important alerts, with channels such as phone call, SMS, Slack, mobile push, and email.

To configure your notification preferences:

From your Grafana Cloud profile, click IRM settings.
Click the Notification rules tab.

For detailed instructions, refer to Personal notification rules.

Download the mobile app

The Grafana IRM mobile app lets you respond to alerts, manage on-call schedules, and receive push notifications from your mobile device.

To get started, download the app from the App Store or Google Play, then link it to your Grafana Cloud account.

For more information, refer to Grafana IRM mobile app.

User search in IRM

When you search for users in IRM, for example, when you assign users to incident roles or add participants, IRM uses a cached search index to return fast results.

If the cache is empty or expired when you run a search:

Your search might initially return no results and display a Searching users in background, please wait... message.
IRM populates the cache in the background.
After a few moments, refresh your search to see the updated results.