Configure your user profile

Grafana IRM uses your Grafana Cloud user profile to personalize your experience. This page covers the user-level settings you can configure to set up IRM for your workflow.

Set your timezone

IRM displays time-related information, such as shift start times, based on your selected timezone.

By default, IRM uses the timezone set in your Grafana user profile. If you haven’t explicitly chosen a timezone, Grafana defaults to your browser’s local timezone.

To update your timezone preference:

Go to your Grafana Cloud profile.
Under Preferences, select your preferred timezone.

Once set, IRM uses your selected timezone consistently throughout the UI, including on-call schedule views, alert group timestamps, and shift swap times.

Set up personal notifications

Personal notification rules control how and when you receive alert notifications. You can configure separate notification chains for default and important alerts, choosing from channels like phone call, SMS, Slack, mobile push, and email.

To configure your notification preferences, go to IRM > Users and select your profile.

For detailed instructions, refer to Personal notification rules.

Download the mobile app

The Grafana IRM mobile app lets you respond to alerts, manage on-call schedules, and receive push notifications from your mobile device.

To get started, download the app from the App Store or Google Play, then link it to your Grafana Cloud account.

For more information, refer to Grafana IRM mobile app.

User search in IRM

When you search for users in IRM, for example, when assigning users to incident roles or adding participants, the system uses a cached search index to provide fast results.

If the cache is empty or expired when you perform a search:

The search may initially return no results and display a “Searching users in background, please wait…” message.
The system populates the cache in the background.
After a few moments, refresh your search to see the updated results.