Escalation policies HTTP API
Create an escalation policy
curl "{{API_URL}}/api/v1/escalation_policies/" \
--request POST \
--header "Authorization: meowmeowmeow" \
--header "Content-Type: application/json" \
--data '{
"escalation_chain_id": "F5JU6KJET33FE",
"type": "wait",
"duration": 60
}'
The above command returns JSON structured in the following way:
{
"id": "E3GA6SJETWWJS",
"escalation_chain_id": "F5JU6KJET33FE",
"position": 0,
"type": "wait",
"duration": 60
}
Parameter | Required | Description |
---|---|---|
escalation_chain_id | Yes | Each escalation policy is assigned to a specific escalation chain. |
position | Optional | Escalation policies execute one after another starting from position=0 . Position=-1 will put the escalation policy to the end of the list. A new escalation policy created with a position of an existing escalation policy will move the old one (and all following) down in the list. |
type | Yes | One of: wait , notify_persons , notify_person_next_each_time , notify_on_call_from_schedule , notify_user_group , trigger_webhook , resolve , notify_whole_channel , notify_if_time_from_to . |
important | Optional | Default is false . Will assign “important” to personal notification rules if true . This can be used to distinguish alerts on which you want to be notified immediately by phone. Applicable for types notify_persons , notify_team_members , notify_on_call_from_schedule , and notify_user_group . |
duration | If type = wait | The duration, in seconds, when type wait is chosen. Valid values are: 60 , 300 , 900 , 1800 , 3600 . |
action_to_trigger | If type = trigger_webhook | ID of a webhook. |
group_to_notify | If type = notify_user_group | ID of a User Group . |
persons_to_notify | If type = notify_persons | List of user IDs. |
persons_to_notify_next_each_time | If type = notify_person_next_each_time | List of user IDs. |
notify_on_call _from_schedule | If type = notify_on_call_from_schedule | ID of a Schedule. |
notify_if_time_from | If type = notify_if_time_from_to | UTC time represents the beginning of the time period, for example 09:00:00Z . |
notify_if_time_to | If type = notify_if_time_from_to | UTC time represents the end of the time period, for example 18:00:00Z . |
team_to_notify | If type = notify_team_members | ID of a team. |
HTTP request
POST {{API_URL}}/api/v1/escalation_policies/
Get an escalation policy
curl "{{API_URL}}/api/v1/escalation_policies/E3GA6SJETWWJS/" \
--request GET \
--header "Authorization: meowmeowmeow" \
--header "Content-Type: application/json" \
The above command returns JSON structured in the following way:
{
"id": "E3GA6SJETWWJS",
"escalation_chain_id": "F5JU6KJET33FE",
"position": 0,
"type": "wait",
"duration": 60
}
Update an escalation policy
curl "{{API_URL}}/api/v1/escalation_policies/E3GA6SJETWWJS/" \
--request PUT \
--header "Authorization: meowmeowmeow" \
--header "Content-Type: application/json" \
--data '{
"type": "wait",
"duration": 300,
}'
The above command returns JSON structured in the following way:
{
"id": "E3GA6SJETWWJS",
"escalation_chain_id": "F5JU6KJET33FE",
"position": 0,
"type": "wait",
"duration": 300
}
HTTP request
PUT {{API_URL}}/api/v1/on_call_shifts/<ON_CALL_SHIFT_ID>/
HTTP request
GET {{API_URL}}/api/v1/escalation_policies/<ESCALATION_POLICY_ID>/
List escalation policies
curl "{{API_URL}}/api/v1/escalation_policies/" \
--request GET \
--header "Authorization: meowmeowmeow" \
--header "Content-Type: application/json"
The above command returns JSON structured in the following way:
{
"count": 2,
"next": null,
"previous": null,
"results": [
{
"id": "E3GA6SJETWWJS",
"escalation_chain_id": "F5JU6KJET33FE",
"position": 0,
"type": "wait",
"duration": 60
},
{
"id": "E5JJTU52M5YM4",
"escalation_chain_id": "F5JU6KJET33FE",
"position": 1,
"type": "notify_person_next_each_time",
"persons_to_notify_next_each_time": ["U4DNY931HHJS5"]
}
],
"current_page_number": 1,
"page_size": 50,
"total_pages": 1
}
Note: The response is paginated. You may need to make multiple requests to get all records.
The following available filter parameter should be provided as a GET
argument:
escalation_chain_id
HTTP request
GET {{API_URL}}/api/v1/escalation_policies/
Delete an escalation policy
curl "{{API_URL}}/api/v1/escalation_policies/E3GA6SJETWWJS/" \
--request DELETE \
--header "Authorization: meowmeowmeow" \
--header "Content-Type: application/json"
HTTP request
DELETE {{API_URL}}/api/v1/escalation_policies/<ESCALATION_POLICY_ID>/