Respond to alert groups in the Grafana IRM mobile app

The Grafana IRM mobile app allows you to manage and respond to alert groups directly from your phone, without needing to get to a laptop. You can view alert details, take action on alerts, and collaborate with team members — all from the mobile app.

From the Home screen, you can quickly view your recent alert groups and their current status.

There are several actions you can take on an alert group, including:

View alert group details, grouped alerts, and event timelines
Acknowledge, silence, or resolve alert groups
Invite additional participants and view current participants
Declare incidents directly from an alert group
Perform bulk actions on multiple alert groups
Add resolution notes

Respond to an alert group

When an alert is escalated to you, you are notifed according to your personal notification rules. You must add push notifications to your notification rules in order to be notified via the mobile app.

Regardless of your notification rules, you can still respond to alert groups from the mobile app.

Alerts that have been escalated to you are listed in your My recent alerts on your Home screen. You can also view a full list of your alerts by navigating to the Alert groups screen and selecting the Mine tab.

If an alert group should be escalated to an incident for more immediate attention, you can declare an incident directly from an alert group.

Acknowledge an alert group

Acknowledging an alert group moves the alert group to the Ack section of the My recent alert groups screen.

There are multiple ways to acknowledge an alert group:

From the Home screen, tap Acknowledge on the firing alert group.
From the alert details screen, tap the alert group to open its Details screen, then tap Acknowledge at the bottom of the screen.
From the menu screen, tap the three dots Menu icon, associated with the alert group to open a list of actions, and tap Acknowledge.

Unacknowledge an alert group

Unacknowledging an alert group returns it to a firing state and restarts the escalation chain from the beginning.

To unacknowledge an alert group:

Open the alert group and tap the three dots menu icon.
Tap Unacknowledge from the list of actions.

Silence an alert group

Silencing an alert group stops notifications and further escalation for a specified period of time. After the period has elapsed, the alert group returns to a firing state and restarts notifications.

To silence an alert group:

Open the alert group and tap the three dots menu icon.
Tap Silence from the list of actions.
Select a time period to silence the alert group and tap Done to confirm.

Resolve an alert group

Resolving an alert group indicates that the underlying issue has been addressed. There are multiple ways to resolve an alert group:

From the Home screen, tap Resolve on the alert group.
From the alert details screen, open an acknowledged alert group, then tap Resolve at the bottom of the screen.
From the menu screen, tap the three dots menu icon, associated with the alert group to open a list of actions, and tap Resolve.

If you need to return an alert to a firing state, tap Unresolve from the alert group Actions menu.

Invite additional participants

You can invite other team members to assist with an alert group. To invite additional participants from the Grafana IRM mobile app:

Open the alert group and scroll to the Participants section under the Details tab.
Tap + Invite.
Select the participant you want to invite.
Choose which notification type: Default or Important.
Tap Invite.

The invited user are added to the Participants section. You can remove participants by tapping their name and selecting Remove user.

Trigger a manual escalation

If you notice an issue that requires support or attention from another team or user, you can manually start an escalation to create a new alert group.

To create a manual escalation:

From the Home screen, tap the + icon in the top right corner.
Select New escalation.
Complete the escalation form, including a brief description.
Invite participants by selecting from available teams and users or using the search function.
Tap Confirm to initiate the escalation and notify participants.

You can remove users or teams from the escalation by tapping their name and selecting Remove user.

Perform bulk actions on alert groups

The Grafana IRM mobile app allows you to perform actions on multiple alert groups to save time when managing large volumes of alerts.

To perform bulk actions:

Navigate to the Alert groups screen.
Tap the selector icon to choose multiple alert groups.
Select an action — Acknowledge, Resolve, or Silence — from the action bar or tap the menu icon for additional actions like Restart.