---
title: "Grafana IRM | Grafana Cloud documentation"
description: "Learn about the key benefits and features of Grafana IRM."
---

# Grafana IRM

Grafana IRM is a unified on-call management and incident response solution designed to help teams resolve incidents faster.

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## Overview

Respond faster and reduce operational toil with Grafana IRM, a unified incident response and on-call management solution. From on-call scheduling to real-time incident coordination, IRM streamlines alert escalations and brings your incident management closer to your operational data, providing rich context when you need it most. With deep observability integrations, mobile and chat-first collaboration, and a built-in post-incident process, IRM helps teams detect, respond to, and learn from incidents—all within Grafana Cloud.

> Note
> 
> Grafana Cloud IRM is a paid add-on, billed based on monthly active IRM users. For more details, refer to [Understand your Grafana Cloud IRM invoice](/docs/grafana-cloud/cost-management-and-billing/manage-invoices/understand-your-invoice/irm-invoice/).

## Explore

[Introduction  
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Learn how Grafana IRM unifies on-call management and incident response. Explore key features, workflows, and how it integrates with your existing monitoring tools.](./introduction/)

[Get started  
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Set up Grafana IRM quickly and configure your first on-call schedule, escalation chain, and notification preferences to start managing alerts and incidents.](./get-started/)

[Manage incidents  
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Customize incidents to match your team’s workflows. Define severity levels, statuses, and roles, and tailor incident fields to fit your preferred naming conventions.](./manage-incidents/customize-incident-response/)

[Connect integrations  
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Connect Grafana IRM with your monitoring, messaging, and workflow tools. Automate alert ingestion, streamline escalations, and enable seamless incident collaboration.](./integrations/)

[Configure on-call schedules  
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Create and manage on-call rotations with flexible scheduling. Set up shifts, define escalation chains, and ensure the right people are alerted at the right time.](./on-call-schedules/)

[Respond to alerts and incidents  
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Acknowledge, escalate, and resolve alerts efficiently. Collaborate in real time, track incident progress, and automate workflows for a faster, more coordinated response.](./respond-to-alerts/)