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Grafana Cloud

Introduction to Grafana IRM

Grafana Incident Response Management (IRM) is a fully integrated solution for handling alerts and incidents within Grafana Cloud. IRM helps teams detect, respond to, and resolve issues efficiently—without switching between multiple tools.

What is Grafana IRM?

Grafana IRM unifies on-call management and incident response, streamlining how teams receive, escalate, and resolve alerts. Embedded within Grafana Cloud, IRM eliminates context switching, speeds up resolutions, and provides real-time observability data at every step.

Key benefits

  • Faster response times – Route alerts to the right people instantly through escalation chains
  • Simplified on-call management – Create schedules, rotations, and escalation policies in one place
  • Seamless collaboration – Coordinate incident response across teams using built-in chat integrations
  • Data-driven learning – Track response effectiveness with insights and reporting
  • Integrates directly with Grafana Alerting

How Grafana IRM works

Grafana IRM is built around the Detect → Respond → Learn workflow:

  1. Detect
  • Receive alerts from Grafana Alerting, Prometheus, and other monitoring tools
  • Automatically group related alerts to reduce noise
  • Route alerts to the right on-call team based on configurable rules
  1. Respond
  • Acknowledge and escalate alerts through multiple notification channels
  • Declare incidents manually or automatically from alerts
  • Coordinate response efforts in dedicated channels with a live incident timeline
  1. Learn
  • Review past incidents with post-incident reports
  • Identify root causes using Sift investigations
  • Analyze trends with built-in incident metrics and dashboards

Getting started

To begin using Grafana IRM:

  1. Configure integrations to connect your monitoring tools
  2. Create on-call schedules to define who receives alerts
  3. Set up notifications for your team
  4. Learn about incident management workflows
  5. Review best practices for optimal IRM configuration

Next steps